Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Jacob Gentry

Greenville,SC

Summary

Dynamic customer service professional with extensive experience at Bank of Travelers Rest, adept at resolving inquiries and enhancing satisfaction. Proven ability in data entry and critical thinking, effectively managing high-stress situations. Recognized for building strong customer relationships and providing informed recommendations, ensuring compliance with banking regulations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Bank of Travelers Rest
Travelers Rest, SC
12.2024 - Current
  • Resolved customer inquiries efficiently, enhancing overall customer satisfaction.
  • Processed account transactions accurately, ensuring compliance with banking regulations.
  • Assisted clients in navigating online banking tools, improving user experience.
  • Opened 850 Accounts with 0 errors.
  • Maintained up-to-date knowledge of bank products, providing informed recommendations to customers.
  • Handled escalated issues professionally, demonstrating strong problem-solving skills.
  • Participated in training sessions to enhance product knowledge and service techniques.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Float Teller/CSR

Bank of Travelers Rest
Greer, SC
06.2022 - 12.2024
  • Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
  • Assisted customers with inquiries, providing exceptional service to enhance overall satisfaction.
  • Maintained compliance with banking regulations and policies during daily operations.
  • Collaborated with team members to streamline transaction processes and improve workflow efficiency.

Personal Banker

Wells Fargo
Simpsonville, SC
01.2020 - 06.2022
  • Resolved customer inquiries efficiently, enhancing overall customer satisfaction.
  • Processed account transactions accurately, ensuring compliance with banking regulations.
  • Assisted clients in navigating online banking tools, improving user experience.
  • Maintained up-to-date knowledge of bank products, providing informed recommendations to customers.
  • Handled escalated issues professionally, demonstrating strong problem-solving skills.
  • Participated in training sessions to enhance product knowledge and service techniques.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

High School Diploma -

East Wind Christian Academy
Asheville, NC

Skills

Customer service

Active listening

Critical thinking

Data entry

Customer relations

Relationship building

Certification

IRA Specialist 1

Timeline

Customer Service Representative

Bank of Travelers Rest
12.2024 - Current

Float Teller/CSR

Bank of Travelers Rest
06.2022 - 12.2024

Personal Banker

Wells Fargo
01.2020 - 06.2022

High School Diploma -

East Wind Christian Academy
Jacob Gentry