Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Gilleland

Moore,OK

Summary

Customer-oriented General Manager with [Number] years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

10
10
years of professional experience

Work History

General Manager

Massey Services Inc
07.2018 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Lead Technician

ScreenMobile Of OKC
05.2016 - 07.2018
  • Planned, scheduled, and delegated daily work to team of employees.
  • Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
  • Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.

Automotive Service Technician

Mustang Automotive
05.2014 - 05.2016
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Located and removed defective parts for skilled adjustment, repair or replacement.
  • Completed customer orders and warranty services according to manufacturer specifications.

Education

Automotive Service Technology - Automotive Engineering

Francis Tuttle Technology Center - Reno
Oklahoma City, OK
05.2015

High School Diploma -

Western Heights High School
Oklahoma City, OK
05.2014

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Effective leader
  • Efficient multi-tasker
  • Training and Development
  • Administrative Skills
  • Verbal and written communication
  • Customer Relationship Management

Timeline

General Manager

Massey Services Inc
07.2018 - Current

Lead Technician

ScreenMobile Of OKC
05.2016 - 07.2018

Automotive Service Technician

Mustang Automotive
05.2014 - 05.2016

Automotive Service Technology - Automotive Engineering

Francis Tuttle Technology Center - Reno

High School Diploma -

Western Heights High School

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Jacob Gilleland