Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacob Gonzales

San Antonio

Summary

With nearly 3 years of experience in the retail industry, dedicated and hardworking individual consistently puts forth maximum effort. During time as a cashier for over 2 years, successfully operated registers, handled cash and card transactions, and provided exceptional customer service. Additionally, responsible for tasks such as organizing shopping carts and troubleshooting machine issues through trial and error. Recognizing potential, quickly earned a promotion within first few months at HEB and gained cross-training in various store operations. The knowledge of untapped potential serves as constant motivation to strive for excellence. As a fast learner with strong mathematical skills, excels in delivering top-notch customer service and maintaining high levels of efficiency in work.

Overview

3
3
years of professional experience

Work History

Perishables Representative

HEB Grocery Store
11.2024 - Current
  • Unloaded, transported and stocked merchandise with commitment to optimal freshness.
  • Opened cartons and priced items accurately, maintaining store shelves fully stocked according to tag allocations.
  • Rotated perishable merchandise to facilitate quick product searches.
  • Assisted customers by finding items quickly to boost store satisfaction rates.

Cashier

HEB
01.2023 - 11.2024
  • I provided satisfactory customer service and assist customers with scanning all their groceries.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • I usually help out with whatever is needed that day because helping people is something I love doing.


CSA

HEB
07.2022 - 01.2023
  • I provided amazing customer service to each customer I interacted with and would bring baskets in from outside so that customers could have a cart to shop with.
  • I helped around the store in different departments because I like to help others.
  • Connected with customers by listening to concerns and answering questions.
  • Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.

Education

High School -

East Central High School
05.2024

Skills

  • Prioritization and Time Management
  • Effective Decision Making
  • Creativity
  • Strategic Decision Making
  • Technical Proficiency
  • Effective Communication
  • Skilled in Task Management
  • Effective Stress Management
  • Team Collaboration Skills
  • Efficient Learning Ability
  • Dedicated Worker
  • Customer service
  • Sales transactions
  • Credit and cash transactions
  • Purchase assistance

Timeline

Perishables Representative

HEB Grocery Store
11.2024 - Current

Cashier

HEB
01.2023 - 11.2024

CSA

HEB
07.2022 - 01.2023

High School -

East Central High School
Jacob Gonzales