Jhaimie Saucedo
Houston
Summary
Led efforts to deliver exceptional customer service through effective communication and engagement. Oversaw guest interactions and ensured smooth operations during closing hours. Fostered a collaborative environment to prioritize tasks and enhance overall guest satisfaction.
Overview
7
7
years of professional experience
Work History
Perishables Representative
H-E-B
Houston, TX
02.2024 - Current
- Managed perishables inventory to ensure product freshness and quality.
- Developed promotional displays to enhance visibility of seasonal products.
- Analyzed sales trends to adjust ordering processes for perishable items effectively.
- Aided in loss prevention efforts through diligent monitoring of expiration dates and prompt removal of expired products from shelves.
Customer Care Service Representative
Zions Bancorporation
Houston, TX
12.2022 - 06.2023
- Navigated multiple computer systems and applications to find information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
Server
Baytown Seafood and Restaurant
01.2022 - 11.2022
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Server
Tacos Del Julio Pasadena
06.2020 - 11.2021
- Kept register accurate through correct billing, payment processing and cash management practices.
- Bussed and reset tables to keep dining room and work areas clean.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Collected orders and relayed them to bartenders quickly and accurately.
Customer Service Representative
Domino's Pizza Inc
09.2018 - 11.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
South Houston High School
South Houston, TX08.2020
Skills
- Bilingual
- Service prioritization
- Communication
- Memorization
- Effective customer upselling
- Microsoft Office
- Customer Care
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Perishables Representative
H-E-B
02.2024 - Current
Customer Care Service Representative
Zions Bancorporation
12.2022 - 06.2023
Server
Baytown Seafood and Restaurant
01.2022 - 11.2022
Server
Tacos Del Julio Pasadena
06.2020 - 11.2021
Customer Service Representative
Domino's Pizza Inc
09.2018 - 11.2018
High School Diploma -
South Houston High School