Jacob Gonzalez
El Paso,TX
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Line Supervisor
UPS
03.2022 - 04.2024
- Maintained safe and clean work environment by educating and directing personnel on use of control points, equipment and resources.
- Coordinated and managed line shutdowns, production startups and changeovers.
- Provided ongoing coaching and feedback to employees, fostering an environment of continuous learning and growth.
- Created and oversaw employee training schedule to emphasize productivity and resource conservation.
- Facilitated teamwork by encouraging open communication among staff members and conducting regular meetings.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Mentored team members to enhance professional development and accountability in workplace.
Package Handler
UPS
01.2020 - 03.2022
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Followed verbal and written instructions to properly move and ship products.
- Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
- Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
- Operated equipment while observing standard safety procedures.
Driver Helper
UPS
10.2019 - 01.2020
- Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
- Exhibited good attendance, work habits, and willingness to learn job functions.
- . Upheld company values through excellent customer service skills while addressing client inquiries or concerns regarding their deliveries.
- Contributed to a positive team atmosphere by collaborating closely with fellow Driver Helpers and other staff members.
- Used hand trucks and dollies to safely transport heavy and cumbersome packages.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
Education
High School Diploma -
Eastwood High School
El Paso, TX06.2019
Skills
- Critical Thinking
- Decision-Making
- Team Building and Motivation
- Employee Coaching
- Motivation Techniques
- Problem-solving skills
- Time Management
- Relationship building and management
- Training and mentoring
- Goals and performance
Certification
- Certified Front Line Supervisor Class, UPS
- Designated Hazmat Responder
- Licensed UPS Driver
Timeline
Front Line Supervisor
UPS
03.2022 - 04.2024
Package Handler
UPS
01.2020 - 03.2022
Driver Helper
UPS
10.2019 - 01.2020
High School Diploma -
Eastwood High School