Jacob Gonzalez
Norwalk,CA
Summary
Outgoing Gen Z seeking Part/ Full Time Employment. Over 2 years of face to face Customer Service experience with general labor skills. I’m reliable and work well with others. Im looking for a great organization who will give me an opportunity to learn, grow, create and be a positive impact for my community.
Overview
2
2
years of professional experience
Work History
Customer Service
Franco Signs
Norwalk, California
08.2022 - Current
- Answered customer inquiries over the phone and through email.
- Provided customers with product information, estimates and resolved their issues in a timely manner.
- Assist owner with customer’s requests
- Resolved customer complaints regarding services or products in a professional manner.
- Implemented new processes to improve customer service efficiency.
- Developed strategies to increase customer satisfaction levels and loyalty.
- Ensured all customer service standards are met at all times.
- Answered questions from customers by phone and email, offering company details and policy information as requested.
- Consulted with customers regarding needs and addressed concerns.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
Retail And Stock Associate
Walmart
Santa Fe Springs, California
08.2023 - 11.2023
- Maintained accurate inventory records by regularly performing stock counts and audits.
- Organized shelves, racks, and displays to ensure merchandise was easy for customers to locate.
- Received shipments of new products, unpacked items, verified quantities against invoices, and stocked them on shelves.
- Assisted customers in locating products throughout the store.
- Replenished stock levels when necessary by moving merchandise from backroom storage areas to sales floor locations.
- Provided excellent customer service by responding promptly to inquiries regarding product availability, prices, features, benefits .
- Verified that all price tags were correct before stocking merchandise on display areas.
- Identified damaged goods upon receipt of shipment and reported them accordingly for returns or exchange purposes.
- Collaborated with colleagues to ensure timely completion of tasks related to restocking shelves with merchandise.
- Set up attractive visual displays in windows and on the sales floor.
- Cleaned work area periodically including sweeping floors and dusting shelves.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
Education
High School Diploma -
John Glenn High School
Norwalk, CA05-2023
Some College (No Degree) - Art Education
Cerritos College
Norwalk, CASkills
- Complaint Handling
- Social Media
- Excellent Customer Service
- Multitasking
- Customer Engagement
- Customer outreach
- Technical Support
- Team Collaboration
Timeline
Retail And Stock Associate
Walmart
08.2023 - 11.2023
Customer Service
Franco Signs
08.2022 - Current
High School Diploma -
John Glenn High School
Some College (No Degree) - Art Education
Cerritos College