Jacob Gonzalez
West New York
Summary
Customer-focused hospitality professional with a background in entertainment and restaurant service. Known for engaging personality, strong communication skills, and commitment to creating memorable dining experiences. Skilled at coordinating with team members, managing reservations, and maintaining a welcoming and organized dining environment. Dedicated to delivering exceptional service and enhancing guest satisfaction through attention to detail and responsiveness.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Vector Marketing
06.2020 - 05.2021
- Developed strong communication skills through direct customer engagement, enhancing ability to manage guest interactions in a dining setting.
- Promoted products and provided information on features, transferable skills for engaging guests and explaining menu offerings.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Restaurant Team Member
Chipotle
08.2020 - 12.2020
- Provided attentive service in a high-volume environment, ensuring guest satisfaction through quality and efficient service.
- Maintained a clean and organized workspace, consistently meeting food safety standards.
- Worked closely with team members to optimize service flow, demonstrating flexibility and a strong work ethic.
Distribution Assosciate
Candela Controls Inc
05.2019 - 08.2019
- Maintained Organization and Efficiency: Ensured an orderly workspace, showcasing skills in organization and time management critical to smoothly managing guest flow in a restaurant setting.
- Quality Assurance: Conducted inspections on components, a skill transferrable to maintaining high standards in dining presentation and cleanliness.
- Team Collaboration: Worked closely with team members to meet production goals, demonstrating strong teamwork and communication abilities essential for coordinating with restaurant staff.
Kitchen Worker
Kids Cooking Connection
06.2017 - 08.2017
- Assisted in food preparation and organization, contributing to a smooth and efficient kitchen operation.
- Supported cooking class sessions, engaging with guests to create a welcoming and enjoyable environment.
- Ensured a clean and safe kitchen area, following all food safety and sanitation protocols.
Education
Bachelor of Arts - Musical Theatre
The University of West Florida
Pensacola, FL05.2024
Skills
- Guest Relations & Communication: Proficient in making guests feel welcome, handling reservations, and managing guest inquiries with professionalism
- Organizational Skills: Experienced in scheduling, seating coordination, and managing dining flow to ensure optimal guest experience
- Team Collaboration: Strong ability to work with staff across roles to maintain seamless operations and uphold high service standards
- Adaptability: Flexible in responding to high-demand service periods and adapting to guest needs and preferences
- Problem-Solving: Skilled in resolving guest concerns calmly and effectively, ensuring a positive dining experience
- Food Safety & Sanitation: Knowledge of health and safety protocols, upholding strict cleanliness standards in all service areas
Timeline
Restaurant Team Member
Chipotle
08.2020 - 12.2020
Customer Service Associate
Vector Marketing
06.2020 - 05.2021
Distribution Assosciate
Candela Controls Inc
05.2019 - 08.2019
Kitchen Worker
Kids Cooking Connection
06.2017 - 08.2017
Bachelor of Arts - Musical Theatre
The University of West Florida
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