Jacob Grauerholz
Urbandale
Summary
Engaging and positive employee with theater background. Skilled in interpersonal communication and collaboration. Takes feedback exceptionally well.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Host
Olive garden
West Des Moines
12.2025 - 05.2026
- Greeted and welcomed guests upon arrival at the restaurant.
- Managed seating arrangements to optimize guest flow and comfort.
- Answered phone calls to take reservations and provide information.
- Collaborated with team members to ensure efficient service during peak hours.
- Maintained cleanliness of the host stand, waiting area, and tables
- Resolved conflicts between customers.
Cashier
Burlington Coat Factory Department Store
Des Moines
01.2023 - 10.2023
- Handled cash and card transactions
- Processed customer transactions promptly to enhance overall shopping experience
- Kept checkout area clean and organized to promote seamless customer interactions
- Welcomed customers and maintained a positive rapport throughout checkout processes
- Assisted customers with product inquiries and store navigation
- Collaborated with team members to create a positive working environment
Education
Bachelor of Fine Arts - Musical Theater
Drake University
Des Moines, IA 08.2024 - 06.2026
Skills
- Guest seating management
- Reservation management
- Hospitality and accommodation
- Customer service
- Cash and digital transactions
- Team collaboration
Timeline
Host
Olive garden
12.2025 - 05.2026
Bachelor of Fine Arts - Musical Theater
Drake University
08.2024 - 06.2026
Cashier
Burlington Coat Factory Department Store
01.2023 - 10.2023