Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Graves

Pell City,AL

Summary

Retail Manager with over 9 years of experience in cultivating relationships, creating marketing campaigns and growing profit channels.


2 year Account Sales for ELEAD CRM.


Territory including Alabama, Mississippi, Tennessee, Kentucky, and the Florida Panhandle.


Self-motivated leader with skill in growing business relations, sales and generating practical solutions based on client demand.

Overview

11
11
years of professional experience

Work History

Account Development Executive

CDK Global/ ELEAD CRM
Pell City, AL
06.2020 - Current
  • Worked independently with minimal supervision.
  • Served accounts with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Developed new business relationships and maintained existing through regular communications and effective account management.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Contributed to team objectives in fast-paced environment.
  • Negotiated prices, terms of sales and service agreements.
  • Set and achieved company defined sales goals.

New Car Sales Director

McSweeney Automotive Group
Pell City , AL
04.2017 - 05.2020
  • Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives
  • Achieved 140% of manufacture volume objective
  • Achieved a 20% Growth YOY of volume and gross profit
  • One of only 5 Dealers in the state of Alabama to be awarded the JD Power Customer First Award for Excellence for the year of 2019

General Sales Manager

Serra Honda Of Sylacauga
Sylacauga , AL
04.2015 - 02.2017
  • Ordered and maintained suitable inventory of new and pre-owned vehicles to achieve volume and gross profit objectives
  • Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations
  • Coached individual team members on daily basis to maximize unit volume, gross profit and earnings potential
  • Leveraged eLeads, CDK, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends

Automotive Sales Manager

Serra Honda Of Birmingham
Birmingham, AL
05.2013 - 04.2015
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.

Automotive Finance Manager

Serra Honda Of Birmingham
Birmingham, AL
10.2012 - 04.2013
  • Assisted senior-level credit officers with complex loan applications.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.

Automotive Sales Professional

Serra Honda Of Birmingham
Birmingham, AL
01.2012 - 10.2012
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Listened to customer needs and desires to identify and recommend optimal products.

Parts Counter Sales Person

Bill Byrd Kia
Birmingham, AL
05.2007 - 09.2008
  • Completed all sales and service documentation for customer and business records and provided receipts of purchase.
  • Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.

Education

High School Diploma -

Pell City High School
Pell City, AL
05.2005

Associate of Science - Education

Wallace Community College
Selma, AL
03.2007

Education

The University of Alabama
Tuscaloosa, AL

Education

Jacksonville State University
Jacksonville, AL

Skills

  • Process oriented
  • Highly skilled in Elead CRM and other customer relationship Management software
  • Highly Skilled in Salesforce CRM and Hubspot CRM
  • Clear and confident communicator
  • Highly skilled in phone sales and communication
  • Never satisfied, always trying to grow career and skills
  • Goal oriented
  • Always trying to better myself and people around me
  • New Business Opportunities
  • Customer Needs Assessments

Timeline

Account Development Executive

CDK Global/ ELEAD CRM
06.2020 - Current

New Car Sales Director

McSweeney Automotive Group
04.2017 - 05.2020

General Sales Manager

Serra Honda Of Sylacauga
04.2015 - 02.2017

Automotive Sales Manager

Serra Honda Of Birmingham
05.2013 - 04.2015

Automotive Finance Manager

Serra Honda Of Birmingham
10.2012 - 04.2013

Automotive Sales Professional

Serra Honda Of Birmingham
01.2012 - 10.2012

Parts Counter Sales Person

Bill Byrd Kia
05.2007 - 09.2008

High School Diploma -

Pell City High School

Associate of Science - Education

Wallace Community College

Education

The University of Alabama

Education

Jacksonville State University

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