Jacob Graves
Tacoma
Summary
Dynamic sales professional with over 14 years of expertise in customer retention and logistics coordination, recognized for achieving 99.9% order accuracy while significantly enhancing customer satisfaction. Proven ability in conflict resolution and upselling techniques has increased sales and strengthened client relationships. Strong advocate for teamwork, dedicated to mentoring new employees to elevate service quality and drive operational efficiency. Passionate about leveraging skills to contribute to organizational success and exceed client expectations.
Overview
16
16
years of professional experience
Work History
Car Sales Advisor
Kia of Puyallup
Puyallup, WA
07.2025 - 02.2026
- Developed and maintained strong customer relationships, enhancing loyalty and repeat business.
- Conducted detailed product demonstrations, effectively showcasing vehicle features and benefits to customers.
- Implemented effective sales strategies, leading to improved closing rates and increased showroom traffic.
- Collaborated with finance team to streamline financing options, ensuring a smooth transaction process for clients.
- Utilized CRM system to track leads and maintain an organized pipeline of potential customers, increasing overall efficiency.
- Maintained up-to-date inventory knowledge to provide accurate information and answer customer inquiries promptly.
Salesman/Company Box Truck Driver
Consolidated Electrical Distributors
Kent, WA
08.2019 - 12.2024
- Ensure 99.9% order accuracy, boosting customer trust and satisfaction.
- Coordinate with logistics for timely deliveries, enhancing project timelines.
- Deliver outstanding customer service, strengthening client relationships.
- Maintain organized counter, promoting a professional sales environment.
- Plan promotional events, driving increased customer engagement and sales.
Senior Technician
Invisible Fence Brand
Kingston, WA
01.2014 - 08.2019
- Installed and serviced fence systems, enhancing customer satisfaction and retention.
- Trained pets effectively, ensuring safe containment and reducing escape incidents.
- Increased sales through effective upselling of equipment and training packages.
- Mentored new employees, improving team efficiency and service quality.
- Resolved customer issues promptly, maintaining high service standards.
- Pioneered advanced installation techniques, enhancing system efficiency and customer satisfaction. Resolved complex technical issues, improving overall service quality.
Catering
Panera Bread
Elgin, IL
01.2012 - 01.2014
- Managed phone and in-person orders, ensuring 99.9% accuracy.
- Increased sales by distributing promotional materials to businesses.
- Delivered and set up catering for events, enhancing customer satisfaction.
- Prepared and maintained catering stations, ensuring operational efficiency.
Store Manager
GNC
Elgin, IL
01.2010 - 01.2012
- Led sales team to exceed targets through strategic upselling and product knowledge.
- Managed store operations ensuring cleanliness and efficient scheduling.
- Trained and developed new hires, fostering a customer-focused environment.
- Enhanced customer satisfaction by providing expert product advice.
- Optimized store performance through effective staff management and resource allocation.
- Fostered a positive team environment, mentoring staff to excel in customer service.
Education
No Degree -
Elgin Community College
Elgin08-2010
Skills
- Customer Retention
- Technical Troubleshooting
- Logistics Coordination
- Upselling Techniques
- Conflict Resolution
- Product Knowledge
- Client relationship building
- Goal-oriented mindset
- Strong negotiation
- Persuasion techniques
- Verbal and written communication
- Relationship building
Timeline
Car Sales Advisor
Kia of Puyallup
07.2025 - 02.2026
Salesman/Company Box Truck Driver
Consolidated Electrical Distributors
08.2019 - 12.2024
Senior Technician
Invisible Fence Brand
01.2014 - 08.2019
Catering
Panera Bread
01.2012 - 01.2014
Store Manager
GNC
01.2010 - 01.2012
No Degree -
Elgin Community College