Jacob Greenlee
Shawnee
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
APD Specialist
Farmers Insurance Exchange
02.2022 - Current
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
- Inspected vehicles to evaluate necessary repairs and determine extent of damage.
- Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
- Successfully negotiated settlements with claimants and insurers.
TNC APD Specialist II
Farmers Insurance Exchange
11.2019 - Current
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Increased report consistency through meticulous attention to detail during data collection and analysis.
- Identified potential inaccuracies before submission by carefully proofreading all appraisal reports.
Customer Experience Director
HyVee Foods
07.2018 - 11.2019
- Verified associates and managers wowed customers through personal and attentive contact.
- Built customer confidence by actively listening to concerns and giving resolutions.
- Trained and motivated new associates on daily routines to sustain business productivity.
- Monitored performance metrics such as customer experience surveys to increase customer satisfaction scores were met.
- Maintained store cleanliness, recovery and readiness for customers.
Assistant Manager
HyVee Foods
03.2012 - 07.2018
- Created employee schedules to align coverage with forecasted demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Lee’s Summit High School
Skills
- Team collaboration
- Time management
- Critical thinking
- Customer service
- Goal oriented
- Problem-solving
Timeline
APD Specialist
Farmers Insurance Exchange
02.2022 - Current
TNC APD Specialist II
Farmers Insurance Exchange
11.2019 - Current
Customer Experience Director
HyVee Foods
07.2018 - 11.2019
Assistant Manager
HyVee Foods
03.2012 - 07.2018
High School Diploma -
Lee’s Summit High School
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