Marcus Addison
Fulshear,TX
Summary
Detail-oriented Insurance Claims Adjuster with nearly a decade of experience managing auto and bodily injury claims for leading carriers. Skilled in liability determination, total loss handling, and property damage assessments with strong expertise in estimate writing and settlement negotiations. Recognized for balancing customer empathy, regulatory compliance, and cost control while consistently achieving timely, fair claim resolutions.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
APD Specialist
Farmers Insurance
04.2024 - Current
- Prepare accurate auto damage estimates using CCC estimating software for initial claims and incoming supplements.
- Monitor and manage rental coverage limits to control expenses and ensure policy compliance.
- Collaborate with repair facilities, vendors, and policyholders to streamline the repair and settlement process.
- Support the claims team by resolving estimate discrepancies and maintaining cycle-time efficiency.
Total Loss Claims Adjuster
Liberty Mutual Insurance
08.2022 - 10.2023
- Evaluated and negotiated first- and third-party auto physical damage claims within settlement authority.
- Controlled settlement costs by managing deductibles, policy limits, and minimizing excessive storage charges.
- Coordinated with appraisers, body shops, salvage vendors, and rental facilities to streamline the total loss process.
- Ensured compliance with regulatory standards while maintaining customer satisfaction.
Bodily Injury Claims Adjuster
Allstate Insurance
08.2021 - 07.2022
- Investigated multi-vehicle accidents involving property damage and bodily injury using police reports, recorded statements, and medical documentation.
- Assessed coverage, liability, and damages to determine claim value and settlement strategy.
- Negotiated fair settlements with policyholders and third parties, ensuring adherence to company standards.
- Applied data and analytics to improve claim outcomes and team efficiency.
Case Manager
Manhattan Life Insurance Company
03.2021 - 08.2021
- Conducted policy reviews for potential rescission and pre-existing condition investigations.
- Acted as liaison between customer service and claims processing to ensure accurate case resolution.
Claims Adjuster
Progressive Insurance
07.2018 - 10.2020
- Determined liability through detailed investigations, interviews, and evidence review.
- Partnered with appraisers and repair facilities to manage vehicle repair timelines and costs.
- Negotiated settlements with customers and external carriers to resolve claims efficiently.
Artist Care Representative
Barron Studios
02.2015 - 03.2020
- Oversaw daily booking operations and supported client experience, ensuring smooth studio operations.
Claims Representative
GEICO
11.2015 - 06.2018
- Handled first notice of loss (FNOL) intake, determined liability (0–100%), and reviewed applicable coverages.
- Provided policyholders with clear explanations of coverage, liability findings, and claim resolution steps.
Education
Associate of Applied Science - Drafting and Design
ITT Technical Institute
Houston, TX 05.2011 - 06.2013
Skills
- Auto Physical Damage (APD) Estimating
- Total Loss & Settlement Negotiation
- Claims Investigation & Documentation
- Liability & Coverage Determination
- Rental & Expense Management
- Vendor & Appraiser Collaboration
- Risk Assessment & Exposure Analysis
- Caseload & Workflow Management
Websites
Timeline
APD Specialist
Farmers Insurance
04.2024 - Current
Total Loss Claims Adjuster
Liberty Mutual Insurance
08.2022 - 10.2023
Bodily Injury Claims Adjuster
Allstate Insurance
08.2021 - 07.2022
Case Manager
Manhattan Life Insurance Company
03.2021 - 08.2021
Claims Adjuster
Progressive Insurance
07.2018 - 10.2020
Claims Representative
GEICO
11.2015 - 06.2018
Artist Care Representative
Barron Studios
02.2015 - 03.2020
Associate of Applied Science - Drafting and Design
ITT Technical Institute
05.2011 - 06.2013