Summary
Overview
Work History
Education
Skills
Cellular - Phone
Home
Timeline
Generic

Jessica Emerson

Zephyrhills,FL

Summary

Experienced Insurance Professional with a 23-year career determining liabilities and negotiating settlements, including Total Loss and is licensed in all 50 states. She is detailed oriented, observant and knowledgeable with excellent interpersonal and documentation skills. She efficiently handles high claim volumes with accuracy and care all while providing a high level of customer service. She demonstrates an exceptional track record of reliable attendance and a high quality work product. She has strong collaboration skills to thrive in a fast paced, high stress environment. She thrives in a team oriented or self -motivated environment and offers articulate communication skills, both verbal and written.

Overview

24
24
years of professional experience

Work History

APD SPECIALIST

Farmers Insurance Exchange
04.2020 - 12.2024
  • Collaborated with procurement team to ensure accurate purchase order matching, enhancing overall efficiency in the payment process.
  • Managed invoice discrepancies for timely resolution, improving vendor relationships and ensuring accurate financial reporting.
  • Prioritized invoices according to cash discount potential and payment terms.
  • Streamlined accounts payable processes by implementing automation tools and reducing manual entry errors.

Senior Total Loss Specialist

MetLife Property and Casualty-VO
03.2001 - 04.2020
  • Managed a workload of 40-45 new losses/week + ongoing cases thanks to strong organizational, time management and collaboration skills
  • Negotiated value disputes
  • Pursued Continuing Education and training programs to enhance professional development
  • Responsible for contacting lien holders for payoffs
  • Sets Reserves and authorizes payments within my scope of authority
  • Payment processing.

Liability Adjuster

MetLife Property and Casualty
03.2003 - 12.2004
  • Investigated, Evaluated and Resolved auto liability claims while providing excellent Customer Service
  • Interviewed Insureds, claimants, and other parties to determine the facts of the claim
  • Licensed in all 50 states.

Education

High School Diploma -

Pinkerton Academy
01.1996

Skills

  • Skills in investigating, negotiating and settling claims
  • A provider of high- level customer service throughout the claim handling process
  • Ability to handle a high volume of calls while multi-tasking
  • Strong Organizational Skills
  • Team Leadership Skills
  • Detail Oriented
  • Quality Claim Documentation
  • Great Verbal, Nonverbal and Written Communication Skills

Cellular - Phone

(813) 312-7762

Home

38533 Alpha Avenue

Zephyrhills, FL, 33540

Timeline

APD SPECIALIST

Farmers Insurance Exchange
04.2020 - 12.2024

Liability Adjuster

MetLife Property and Casualty
03.2003 - 12.2004

Senior Total Loss Specialist

MetLife Property and Casualty-VO
03.2001 - 04.2020

High School Diploma -

Pinkerton Academy
Jessica Emerson