Jacob Grey
Sanger,TX
Summary
Highly skilled professional with years of experience in providing outstanding customer service and conflict resolution. Experience in working in various utility departments including electric, water, wastewater, communications, and public service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
System Operator
Denton Municipal Electric
02.2022 - Current
- Responsible for monitoring, operating, and controlling the distribution and transmission system via the 24/7 System Operations Control center.
- Responds to system conditions, coordinates activities involving intrastate transmission grid within ERCOT operating guidelines to maximize reliability of the electrical service for the City of Denton citizens and Denton Municipal Electric customers.
- Oversees DME's lock-out tag-out program.
- Takes corrective measures during emergencies such as transformer or transmission line failures and routes load around the affected area.
- Dispatches troubleshooters for emergency repairs to transmission and distribution feeders and equipment; receives trouble calls from police, fire, and individual customers; relays information to workers assigned to the area in which problem occurs, and utility management concerning system disturbances
Journeyman Lineman
Denton Municipal Electric
02.2018 - 02.2022
- Responsible for constructing, energizing, and maintaining electric distribution system for the City of Denton citizens and Denton Municipal Electric customers.
- Safely works on primary voltages without direct supervision.
- Safely works on secondary voltages without direct supervision.
- Installs or removes transformers and energized parts on energized circuits without direct supervision.
- Works with distribution customers and contractors in a cooperative and cost-effective manner.
- Portrays a positive image for the City of Denton and the Electric Department to employees, customers, developers, contractors and the general public.
- Troubleshoots minor and major problems on distribution system with no supervision.
- Climbs poles and works at elevated heights.
- Assists in the continual training of employees: Ground Tech through Journeyman Lineman.
- Assists Crew Foreman with job steps sequencing, layout, planning, and tailboard discussions.
Water and Wastewater Heavy Equipment Operator
City Of Denton
05.2017 - 03.2018
- Performs skilled work in the operation of specialized vehicles and heavy equipment used by the Water and Wastewater departments in the maintenance of City utilities or water/sewer systems.
- Operates a wide range of specialized vehicles and motorized equipment, including front-end loader, dump truck, bulldozer, spreader, grader, roller, scraper, backhoe and tractor; performs work in accordance with all safety regulations and procedures.
- Performs skilled and semi-skilled construction, maintenance and repair work; digs and fills holes; installs, repairs and maintains sewers, water pipes, valves and hydrants.
- Maintains the integrity, professionalism, values and goals of the City by assuring that all rules and regulations are followed, and that accountability and public trust are preserved.
Commercial Electrician Apprentice
Handy Electric
04.2016 - 03.2017
- Provided exceptional customer service through clear communication, timely project completion, and ongoing support for any issues that arose after job completion.
- Repaired systems, replaced malfunctioning parts, and supported electrical installations.
- Repaired or replaced wiring, equipment and fixtures using hand tools and power tools.
- Consulted with management on functionality and lifespan of electrical equipment, advising when continued use may be hazardous.
- Read and interpreted drawings to provide wiring layouts for new installations.
- Adhered to electrical and building codes when installing and repairing electrical systems or components.
- Followed state and local building regulations based on National Electrical Code.
- Ensured consistent high-quality workmanship by rigorously adhering to established industry standards throughout all phases of installation.
- Handled installation of electrical components by splicing, joining, and connecting wire.
- Demonstrated strong problem-solving skills while troubleshooting complex electrical issues under tight deadlines.
- Inspected electrical systems, equipment and components to identify hazards, defects and need for adjustment or repair.
Patrol Deputy Sheriff
Hernando County Sheriff's Office
07.2014 - 09.2016
- Delivered exceptional service when interacting with citizens from diverse backgrounds fostering positive relationships between the sheriff''s office and community members.
- Increased public trust by engaging with community members during patrol shifts and addressing their concerns.
- Served court documents and completed civil process duties.
- Provided testimony in court proceedings.
- Collaborated with other agencies as needed for joint operations or sharing pertinent information related to criminal activity.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Implemented community policing initiatives to strengthen relationships with local citizens.
- Drafted hundreds of reports detailing incidents and safety violations.
- Conducted thorough investigations to gather evidence, identify suspects, and solve cases effectively.
- Worked effectively in fast-paced environments.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Skilled at working independently and collaboratively in a team environment.
Cable Installation Technician
Bright House Networks
08.2012 - 08.2013
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Developed and implemented plans for installation of new networks and cabling systems.
- Increased customer loyalty through excellent communication skills, timely arrivals for appointments, and respectful treatment of clients property.
- Handled escalated customer concerns professionally and effectively, resulting in improved client trust and confidence in our services.
- Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
- Reduced service call-backs by accurately diagnosing and resolving cable-related issues during initial visits.
- Coordinated with customers to meet needs and requirements swiftly and to high standards.
UH-60 Blackhawk Crew Chief
US Army
01.2009 - 05.2012
- Responsible for supervising and performing maintenance on Black Hawk helicopters to ensure that these aircraft remain safe and ready to fly. This includes all requisite inspections, service, and maintenance of aircraft and subsystems.
- Remove and install aircraft subsystem assemblies such as engines, rotors, gearboxes, transmissions and mechanical flight controls
• Service and lubricate aircraft and subsystems
• Prepare aircraft for inspections and maintenance checks
• Assist in diagnosing/troubleshooting
Education
NERC Reliability Coordinator Certification -
North American Electric Reliability Corporation
Denton, TX05.2022
Journeyman Lineman Certification -
U.S. Department of Labor
Denton, TX02.2021
Bachelor of Arts - Criminal Justice
Saint Leo University
Saint Leo, FL08.2018
Police Academy Graduate - Criminal Justice Police Academy
Withlacoochee Technical Institute
Inverness, FL08.2014
Skills
- Problem Analysis
- Workflow Management
- Regulatory Compliance
- Handling Escalations
- Adherence to high customer service standards
- Issue Resolution
- Customer Service
- Quality Assurance
- Report Preparation
- Data Entry
- Problem-solving skills
Timeline
System Operator
Denton Municipal Electric
02.2022 - Current
Journeyman Lineman
Denton Municipal Electric
02.2018 - 02.2022
Water and Wastewater Heavy Equipment Operator
City Of Denton
05.2017 - 03.2018
Commercial Electrician Apprentice
Handy Electric
04.2016 - 03.2017
Patrol Deputy Sheriff
Hernando County Sheriff's Office
07.2014 - 09.2016
Cable Installation Technician
Bright House Networks
08.2012 - 08.2013
UH-60 Blackhawk Crew Chief
US Army
01.2009 - 05.2012
NERC Reliability Coordinator Certification -
North American Electric Reliability Corporation
Journeyman Lineman Certification -
U.S. Department of Labor
Bachelor of Arts - Criminal Justice
Saint Leo University
Police Academy Graduate - Criminal Justice Police Academy
Withlacoochee Technical Institute
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