NICOLE GRISSOM
Mount Vernon,IA
Summary
Residential care operations professional with expertise in administrative coordination, staffing schedules, and training program support. Maintains organized records and supports consistent workflow across facility teams. Drives operational consistency to improve patient care quality.
Experienced administration assistant with a strong background in supporting operational efficiency within a rehabilitation center. Managed communications, scheduling, and payroll processes using Bamboo HR systems, ensuring timely employee compensation. Oversaw financial reporting through Acumatica Cloud system while maintaining accurate records of patient care activities to facilitate seamless transitions for clients. Proven ability to collaborate with medical professionals and coordinate client appointments, enhancing overall client care and support.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Administrative Assistant
ThriveNow Recovery Center
Iowa City, IA
06.2025 - Current
- As the administration assistant for ThriveNow Recovery center, I handled a wide range of administrative and clerical duties to support the efficiency of the center.
- I managed communications, scheduling, calendars, and correspondences.
- Assisted with payroll and employee management through Bamboo HR systems, facilitating timely and accurate compensation.
- Managed accounting for the facility using the Acumatica Cloud system, ensuring accurate financial reporting.
- Maintained accurate records of patient care activities and discharge services, supporting seamless transitions for current patients.
Residential Supervisor
Sevita
Iowa City, IA
04.2023 - 06.2025
- Managed rehabilitation services to support client recovery in Iowa City.
- Coordinated with state insurance services, managed all client appointments, and collaborated with medical professionals to ensure optimal client care.
- Managed rehabilitation services to enhance client recovery in Iowa City.
- Supervised employee management, including orientation and training sessions.
- Processed billing transactions to maintain financial integrity of facility operations. and scheduling for facility operations to ensure smooth workflow.
Residential Youth Counselor
FOUR OAKS FAMILY AND CHILDREN SERVICES
Cedar Rapids, IA
06.2022 - 04.2023
- Ensured safety and supervision for youth clients while assisting with skill building, coping mechanisms, and behavioral management.
- Provided direct care services to support troubled youth in reaching their potential and facilitating successful discharges.
- Completed documentation reports for client goals and incidents, while maintaining accurate records for program evaluation.
Manufacturing Supervisor
GLOBAL FILTERS
Marion, IA
09.2018 - 10.2021
- Handled all staff scheduling and time management through temporary agency services and payroll, and participated in the hiring and discharge of employees.
- Supervised a small team, processed purchase orders, assigned tasks, and estimated and confirmed shipping dates.
- Completed all data entry and paperwork, filled orders for the warehouse, and assisted in shipping and ordering products for the warehouse.
- Directed unloading of products to maintain inventory flow from trucks and the warehouse inventory.
Administrative Assistant
CENTRAL CITY COMMUNITY SCHOOL
Central City, IA
08.2016 - 05.2018
- Acted as the administrative assistant to the head nurse at central city community schools.
- In charge of all medication administration and cycle filling.
- Ensured sick children received necessary first aid and support to promote their recovery.
- Communicated with parents and guardians regarding children's health and informed school personnel of ongoing health concerns.
- Performed all health testing and screenings.
- Organized and filed paperwork in accordance with school protocols., entered data from school test, physicals, registration, and charting.
- Attended training sessions to understand and comply with state health protocols.
Education
High School Diploma -
College Community School District
Cedar RapidsSkills
- Acumatica accounting
- Accounting services
- HR software
- Microsoft Office proficiency
- Team coordination
- Client coordination
- Employee training
- Time management
- Self-management
- Interpersonal communication
- Event planning
Personal Information
Driving License: Non-CDL Class C
Certification
Medication management, 02/01/16, 02/01/31, Comprehensive process of overseeing and coordinating a patient's use of medications., Cardiopulmonary resuscitation and First Aid certification, 03/01/25, 03/01/27, Initial assistance given to someone with a medical emergency., Mandatory reporter, 07/01/24, First Aid Certification, Non-CDL Class C Driver's License
Timeline
Administrative Assistant
ThriveNow Recovery Center
06.2025 - Current
Residential Supervisor
Sevita
04.2023 - 06.2025
Residential Youth Counselor
FOUR OAKS FAMILY AND CHILDREN SERVICES
06.2022 - 04.2023
Manufacturing Supervisor
GLOBAL FILTERS
09.2018 - 10.2021
Administrative Assistant
CENTRAL CITY COMMUNITY SCHOOL
08.2016 - 05.2018
High School Diploma -
College Community School District