Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jacob Groff

Vineland,New Jersey

Summary

Dependable college graduate with a strong foundation in hotel and food and beverage management, complemented by hands-on experience in high-pressure environments. Recognized for advanced problem-solving abilities and a commitment to delivering exceptional guest experiences as a Bartender. Proven multitasker adept at managing competing priorities while crafting specialty cocktails and contributing to innovative menu development. Eager to leverage skills in a dynamic setting that values genuine hospitality and teamwork.

Overview

10
10
years of professional experience
1
1
Certification

Work History

BARTENDER (SEASONAL)

JAKES BAR & GRILL
VILLAS, NJ
04.2023 - 09.2024
  • Built strong relationships with customers through effective engagement.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Developed good working relationships with fellow employees through effective communication.
  • Managed daily opening and closing responsibilities, maintaining inventory levels.
  • Assisted in setting up the bar for service shift.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Cleansed glasses with sanitizing solution after each use.
  • Effectively multitasked within fast-paced environment.

BARTENDER

HEMINGWAYS - THE GRAND
CAPE MAY, NJ
06.2023 - 10.2023
  • Mixed and served a variety of cocktails and beverages to guests.
  • Maintained cleanliness and organization of the bar area during service.
  • Engaged with customers to provide excellent service and build rapport.
  • Collaborated with kitchen staff to ensure timely delivery of food and drinks.
  • Recommended food and drinks to patrons based on preference, pairings, and special promotions.
  • Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Managed accurate bar tabs and processed cash and credit card transactions via the point-of-sale system
  • Arranged bottles and glasses behind bar to make attractive displays.

REAL ESTATE AGENT

WEICHERT CITY TO SHORE
CAPE MAY, NJ
05.2022 - 10.2023
  • Facilitated property showings for clients seeking residential and commercial spaces.
  • Developed marketing strategies to promote listings across multiple platforms.
  • Negotiated contracts and agreements between buyers and sellers effectively.
  • Coordinated with mortgage lenders to assist clients in securing financing options.
  • Managed client relationships through regular communication and follow-ups.
  • Responded promptly to client inquiries via phone or email.
  • Managed real estate transactions from initiation to closing.
  • Coordinated appointments to show homes to prospective buyers.
  • Promoted property sales through advertisements, open houses and participation in multiple listing services.
  • Prepared comparative market analysis to estimate properties' value.
  • Ensured all transactions followed state laws regarding real estate practices.

LEAD SERVER (SEASONAL)

LA DONA RESTAURANTE MEXICANO
CAPE MAY, NJ
05.2019 - 09.2022
  • Maintained exceptional customer service standards to enhance dining experiences for a busy clientele.
  • Executed opening and closing tasks including dining area setup.
  • Processed monetary transactions efficiently in compliance with company cash-handling protocols.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Collaborated with team members to prepare and serve customers effectively.
  • Stayed informed about daily specials, new menu items, promotions.

REAL ESTATE AGENT

HOMESTEAD REALTY
CAPE MAY, NJ
03.2020 - 04.2022
  • Advised clients on market conditions, prices, mortgages, and legal requirements.
  • Established key business relationships within industry by using responsiveness, efficiency and deep knowledge of real estate industry.
  • Facilitated deals between sellers, buyers and brokers for maximum profits.
  • Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
  • Advised clients on market conditions, pricing and legal requirements for property transactions.
  • Conducted property inspections to ensure compliance with applicable regulations and standards.
  • Generated leads through networking activities such as cold calls and referrals from past clients.
  • Created detailed property descriptions for use in marketing material.
  • Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
  • Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.

INTERN

GORDON RAMSAY’S PUB & GRILL
ATLANTIC CITY, NJ
01.2015 - 05.2015
  • Greeted guests cheerfully, took guest orders using POS computer system to send to kitchen/bar, delivered drinks to guest tables, periodically check on guests to ensure guest satisfaction, delivered guest check upon completion of visit and handled payment through POS.
  • Completed intensive three-week training with full staff before grand opening.
  • Contributed to management efforts by managing inventory and scheduling to gain broader education as an intern.

Education

Bachelor of Science - Hospitality and Tourism Management

Richard Stockton College of New Jersey
Pomona, NJ
05-2015

Skills

  • Effective leader
  • Exceptional interpersonal communication
  • Consistently meet goals
  • Organized
  • Efficient multi-tasker
  • Empathetic conflict solver
  • Goal-driven
  • Customer engagement
  • Adaptability

Certification

  • High School Diploma
  • Certification in Hotel Analytics Industry (CHIA)
  • Bachelor’s Degree in Hospitality & Tourism Management
  • TIPS Certified

Languages

Spanish
Limited
German
Limited

Timeline

BARTENDER

HEMINGWAYS - THE GRAND
06.2023 - 10.2023

BARTENDER (SEASONAL)

JAKES BAR & GRILL
04.2023 - 09.2024

REAL ESTATE AGENT

WEICHERT CITY TO SHORE
05.2022 - 10.2023

REAL ESTATE AGENT

HOMESTEAD REALTY
03.2020 - 04.2022

LEAD SERVER (SEASONAL)

LA DONA RESTAURANTE MEXICANO
05.2019 - 09.2022

INTERN

GORDON RAMSAY’S PUB & GRILL
01.2015 - 05.2015

Bachelor of Science - Hospitality and Tourism Management

Richard Stockton College of New Jersey