Jacob Grummel
Bowling Green,MO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative/Sales Representative Team Leader
AT&T Wireless
01.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as top performer within team.
Walmart/ Online Grocery Associate
11.2020 - 02.2023
- Working in a high-movement and stressful environment while maintaining proper customer service through teamwork.
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Contributed to a positive work environment through effective communication and teamwork among fellow associates.
- Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
- Demonstrated strong attention to detail while handling complex or special requests from customers, ensuring their needs were met effectively.
Bowling Green City Pool/ Lifeguard
05.2019 - 08.2020
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Collaborated with fellow lifeguards to maintain effective communication and seamless shift transitions.
- Monitored safety of guests in and around swimming pool.
- Being aware of weather and storms to best protect the customers in and out of the water.
Twin Pike YMCA/ Lifeguard
12.2017 - 01.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- Educated patrons on safety protocols and enforced safety rules.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Trained new lifeguards on safety procedures and protocol.
- Assisted in organizing and implementing recreational activities and programs.
- Maintaining a sharp mind to uphold the most excellent level of safety.
Education
Diploma - General Studies
Bowling Green High School
Bowling Green, MO05.2020
Associate of Business Administration - Business
Moberly Area Community College
Hannibal, MO08.2024
Skills
Strong communicator
Lifeguard certification
Effective problem-solver
Leadership Qualities
Customer Service
Critical Thinking
Complex Problem-Solving
Policy Management
Teamwork and Collaboration
References
- Rebecca Michem, 573-421-4441
- Marsha Garrison, 573-795-6825
- Rebecca Grummel, 573-795-2675
Timeline
Customer Service Representative/Sales Representative Team Leader
AT&T Wireless
01.2024 - Current
Walmart/ Online Grocery Associate
11.2020 - 02.2023
Bowling Green City Pool/ Lifeguard
05.2019 - 08.2020
Twin Pike YMCA/ Lifeguard
12.2017 - 01.2019
Diploma - General Studies
Bowling Green High School
Associate of Business Administration - Business
Moberly Area Community College
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