Jmal Mzied
Customer Service Representative
El Cajon,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service & Sales Representative
- D complaints
- Volunteer for extra work to cover short-staffed shifts
- Mentor junior cashiers and new employees.
Customer Service, Sales and Cashier
Mina Lounge
San Diego, CA
10.2016 - Current
- Greet every customer with a smile and inquire about desired services
- Efficiently ring up items and process payments to keep customer services at flow
- Contact managers to handle pricing issues
Customer Service and Sales Associate
San Diego Car Rentals
San Diego, CA
03.2016 - 09.2016
- Regularly assisted the marketing staff in setting up sales floor displays
- Responsible for greeting new customers as they entered the store and finding them proper sales and customer service assistance
- Followed-up on purchases, inquired about satisfaction, and suggested additional items or services
- Helped customers with questions, problems and complaints in person and via telephone.
Education
High School Diploma -
Al'rai - Amman
2014
Skills
- Mass Customization
- ATM Balancing
- Inbound Customer Calls
- Merchandising Selection
- Strong Communicator
- High Social Skill
- Motivated
- Dedicated
- Problem solver
- Customer service standards
- Customer service understanding
- Customer service awareness
- Customer service skills
Languages
Arabic
Full Professional
Timeline
Customer Service, Sales and Cashier
Mina Lounge
10.2016 - Current
Customer Service and Sales Associate
San Diego Car Rentals
03.2016 - 09.2016
Customer Service & Sales Representative
High School Diploma -
Al'rai - Amman
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