Tramya Jones
Lexington,MS
Summary
Personable and dedicated professional with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Infocision
07.2021 - Current
- Providing support to Customer by answering their inquiries, addressing concerns, and resolving issues related to services, issues for the store, or billing
- Educating customer about their policy rules, analyzing problems, and assisting with customers inquiries
- Assisting customer with billing questions, clarifying charges, and resolving payment-related concerns
- Customers with scheduling orders, rescheduling, and ensuring smooth coordination between providers and customer
Customer Service/Tech Support
Concentrix
02.2019 - 05.2020
- Responding to customer inquiries and providing solutions or assistance with product or service-related issues
- Ensure the team meets quality expectations through proactive call Monitoring audits
- Implement coaching and counseling processes to enhance performance
- Establish excellent working relationships with internal departments to address issues promptly
- Resolve challenges before they become problematic, Fostering a seamless workflow
- Respond to 24/7 service needs
Customer Service Rep
Alorica
10.2017 - 02.2019
- Responsive to customer contacts in a professional, accurate, timely and courteous manner
- Ascertains the nature of the contact and records information in the appropriate system
- Provides accurate answers to member inquires by following standard policies and procedures
- Interacts in a positive, respectful manner and establishes and maintains cooperative working relationships with internal and external customers
- Utilizes defined criteria to determine member qualification for Health Management programs
- Coordinates collection of necessary information, including member co-pays or payments when necessary
Education
High School Diploma -
Associate Healthcare Administration -
Skills
- Customer Service-Oriented
- Data Entry and Database
- Skilled Collaborator
- HIPAA Compliance
- Oracle EnterpriseOne
- Issue and Complaint Resolution
- Strong Telephone Etiquette
- Customer Service and Assistance
- Billing Adjustments and Refunds
- Financial Assistance
- Revenue Growth Strategies
- Document and Records Management
- Mass Customization
- Call Volume and Quality Metrics
- Team Goals
- Appointment Scheduling
- Insurance Verification
- Eligibility Determination
- Technical Support
- Troubleshooting
- Sales Report Generation
- Understanding Customer Needs
- Quote Preparation
- Trained in Salesforce
- Membership Inquiries and Renewals
- Safety Regulations
- Sales Quota Achievement
- Query Escalation
- Customer Account Management
- Administrative and Office Support
- Team Management
Timeline
Customer Service Representative
Infocision
07.2021 - Current
Customer Service/Tech Support
Concentrix
02.2019 - 05.2020
Customer Service Rep
Alorica
10.2017 - 02.2019