Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jacob Guajardo

Edinburg,TX

Summary

Enthusiastic and motivated individual ready and willing to learn new skills. Team player who works well both independently and within a team setting to achieve goals. Safety oriented individual.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Associate

Stripes Convience Store
06.2023 - Current
  • Help large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Operate a cash register with a focus on accuracy and efficiency.
  • Re-stock merchandise
  • Maintain store clean and sanitary by conducting janitorial duties i.e. sweeping/mopping/cleaning counters.
  • Actively listen to customers, handle concerns quickly and escalate major issues to supervisor.

Crew Trainer

Schlotzskys
06.2022 - 05.2023
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Taught new team members correct procedures for all areas of operations.
  • Greeted customers with smile and provided friendly service to professionally handle every need.

Restaurant Team Member

Dairy Queen
11.2021 - 05.2022
  • Greeted guests pleasantly and answered menu questions.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Operated register to process payments and collect cash payment for order totals.
  • Prepared food orders, cooking on grill and operating fry station.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Served food and beverages promptly with focused attention to customer needs.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

High School Diploma -

Robert R Vela High School
Edinburg, TX
06.2023

Skills

  • Complaint Logging and Resolution
  • Corrective Actions
  • Customer Service and Assistance
  • POS Systems and Ordering Platforms

Certification

Introduction to Welding - 64 hours or organized instruction

Timeline

Customer Service Associate

Stripes Convience Store
06.2023 - Current

Crew Trainer

Schlotzskys
06.2022 - 05.2023

Restaurant Team Member

Dairy Queen
11.2021 - 05.2022

High School Diploma -

Robert R Vela High School

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Jacob Guajardo