Jacob Gumpal
Houston,TX
Summary
Dynamic and results-oriented professional with a proven track record in leadership, communication, and strategic problem-solving. Skilled in delivering exceptional customer service and thriving in fast-paced, high-pressure environments. A collaborative team player with a strong ability to adapt, drive business success, and exceed performance goals. Known for building strong relationships with customers and colleagues, consistently achieving excellence through clear communication and effective teamwork. Seeking to leverage a diverse skill set to contribute to the growth and success of a forward-thinking organization.
Overview
7
7
years of professional experience
Work History
Server
Longhorn Steakhouse
Katy, Texas
12.2022 - Current
- Customer Service: Provide exceptional customer service in a fast-paced environment, ensuring a positive dining experience for all guests.
- Problem Solving: Resolve guest concerns or complaints promptly and professionally, striving to exceed expectations and ensure customer satisfaction.
Private Tennis Instructor
Cinco Tennis Academy
Houston, Texas
06.2019 - Current
- Perform private and group lessons.
- Adjust my coaching style to fit the needs of each individual Tennis player.
- Create a workout program tailored for each new and existing student.
- Organize, coordinate, & sponsor academy tournaments.
- Supervise, groom and mentor assistant coaches.
Curbside Shopper
HEB Grocery Store
Katy, Texas
09.2020 - 08.2022
- Pick and Gather Items: Accurately gather all the items from the store shelves based on customer orders. This involves checking expiration dates and ensuring the freshness of items, especially for perishables like dairy, produce, and meats.
- Quality Check: Ensure that the items picked are of the same quality that a customer would expect if they were shopping in the store.
Summer Tennis Site Director
Katy Independent School District
Katy, Texas
03.2018 - 08.2020
- Curriculum Development: Design and implement tennis lesson plans and skill-building activities for various age groups and skill levels. Ensure the program is educational, engaging, and appropriate for each participant’s ability.
- Equipment Management: Oversee the inventory of tennis equipment (e.g., rackets, balls, scoreboards) and ensure everything is in good working order. Handle any equipment purchases or replacements as needed.
- Safety and Cleanliness: Ensure that safety protocols are followed, and that the facility is clean and free from hazards. Maintain first aid kits and ensure staff is trained in basic first aid and emergency procedures.
Education
Associate of Science -
Lone Star College
Houston, TX01-2026
High School Diploma -
Mayde Creek Highschool
Katy, Texas05-2019
Skills
- Leadership
- Communication (Verbal & Written)
- Problem-Solving
- Customer Service
- Adaptability
- Teamwork & Collaboration
Timeline
Server
Longhorn Steakhouse
12.2022 - Current
Curbside Shopper
HEB Grocery Store
09.2020 - 08.2022
Private Tennis Instructor
Cinco Tennis Academy
06.2019 - Current
Summer Tennis Site Director
Katy Independent School District
03.2018 - 08.2020
Associate of Science -
Lone Star College
High School Diploma -
Mayde Creek Highschool
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