Jacob Hammond
Edwardsville,Illinois
Summary
Dynamic and approachable professional driven by a strong passion for problem-solving and a commitment to assisting others. Expertise in customer service principles complemented by exceptional communication skills and proven conflict resolution abilities. Focused on delivering positive customer experiences while fostering long-lasting relationships that enhance client satisfaction and loyalty. Exceptional at navigating challenges with empathy and professionalism, ensuring every interaction is meaningful and impactful.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Customer Service Specialist
Kennelwood Pet Resorts
09.2025 - Current
- Provide daily care and supervision for dogs in a high-volume boarding and daycare environment
- Assist with handling dogs of all sizes and temperaments, recognizing signs of stress, illness, or behavioral issues.
- Deliver excellent customer service by communicating with pet owners and providing updates on their pets’ stay.
- Work efficiently in a fast-paced, team-oriented environment, while maintaining attention to detail and strong time management skills.
Team Member
Chick-fil-A Restaurants
12.2022 - 08.2024
- Consistently demonstrate and uphold the company's core values and brand standards to provide an exceptional experience for all guests
- Utilize effective communication skills to provide a positive and welcoming environment for guests and team members.
Education
High School Diploma -
Penn Foster High School
Certified Clinical Medical Assistant -
Stepful
10.2026
Skills
- Pet Care
- Customer Service
- Multi Tasking
- Medical Terminology
- Microsoft Office
- Record Keeping
- Communication
- Teamwork
- Reliability
- Organization
Certification
- AHA Basic Life Support Certification 06/2026 - 06/2028
Timeline
Customer Service Specialist
Kennelwood Pet Resorts
09.2025 - Current
Team Member
Chick-fil-A Restaurants
12.2022 - 08.2024
High School Diploma -
Penn Foster High School
Certified Clinical Medical Assistant -
Stepful