Jafiel Fernandez
Brooklyn
Summary
Dynamic professional with experience at Kidz Land, excelling in customer service and loss prevention. Proven leadership in high-pressure environments, utilizing effective communication and problem-solving skills. Skilled in cash handling and maintaining safety protocols, ensuring a secure and welcoming atmosphere for customers and staff alike, while also being a compassionate and experienced animal caretaker with a background in providing care for diverse species in both shelter and veterinary settings. Skilled in delivering daily needs, medical support, and behavioral training to ensure the well-being of animals. Demonstrated ability to manage multiple tasks efficiently while fostering positive environments for animals under care. Contributed to improving adoption rates through effective socialization techniques and health care management.
Overview
1
1
year of professional experience
Work History
Security Guard/ Customer Service Rep
Kidz Land
Brooklyn
06.2024 - 09.2024
- Tasked with making sure people weren't shoplifting in the front of the store.
- Provided customer service when needed.
- Fridays were filled with days when boxes of clothes were brought into the establishment in which I helped as well.
- Maintained high levels of alertness throughout shifts.
- Identified suspicious activity to determine appropriate response.
Daycare Handler
Zen Animals
Brooklyn
06.2023 - 01.2024
- As a daycare handler, my job was to oversee and play with the dogs in the daycare.
- We were also tasked with walking dogs who were staying overnight on walks, and making sure they were fed properly.
- While on my runner shift, I helped the receptionist get the dogs when the owners came to pick them up after grooming.
- I also worked the cash register on days that did not provide any grooming for customers who still wanted store merchandise, or simply for the daycare fee.
- Freed or exercised animals or provided other general care.
- Talked to or interacted with animals to encourage familiarization with human voices or contact.
Education
Business Management Degree -
Five town college
Brooklyn03.2025
Skills
- Cashiering
- Cash handling
- Leadership
- Computer skills
- Cash register
- Customer service
- Basic math
- Pos
- Communication skills
- Effective communication
- Problem solving
- Patrolling
- Physical combat trained
- English fluency
- Self-defense
- Dog walking
- Pet feedings
- Pet care needs
- Pet care management
- Animal grooming
- Honest and trustworthy
- Pet care
Languages
Spanish
Limited
Timeline
Security Guard/ Customer Service Rep
Kidz Land
06.2024 - 09.2024
Daycare Handler
Zen Animals
06.2023 - 01.2024
Business Management Degree -
Five town college
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