Jacob Hargraves
New Rochelle,NY
Summary
Skilled in analyzing and improving computer systems to enhance business operations. Experience includes identifying system requirements, designing solutions, and integrating software applications to optimize workflow and increase efficiency. Strengths encompass adaptability to shifting priorities and deadlines, with a passion for leveraging software skills as an analytical thinker who can translate complex business needs into feasible solutions. Contributed to significant improvements in system functionality and user satisfaction in previous roles. In a professional setting, I aspire to be known by my colleagues as someone who is inclusive, hardworking, and never values personal gain over assisting others. I hope to leave a legacy that is highly regarded, and directly contributes to achieving a better future beyond my existence.
Overview
2
2
years of professional experience
Work History
INTEGRATION ANALYST I
IDEON
Manhattan, NY
02.2024 - Current
- Company Overview: Experience working with Fortune 500 companies that provides insurance, annuities, and employee benefits, of which is also ranked 3rd with a market share of 6.34% as of 2024
- Leveraged JSON for Data Integration and Efficiency: Utilized JSON (JavaScript Object Notation) as the primary data format for transmitting, storing, and processing Evidence of Insurability (EOI) information
- By adopting JSON, streamlined the exchange of complex, structured insurance data between internal systems, third-party providers, and clients, improving integration speed and reducing data transmission errors
- Reporting & Analytics: Leveraged the platform’s robust reporting features to generate real-time insights into EOI submission status, approval rates, and turnaround times, enabling proactive issue resolution and continuous process improvement
- Streamlined EOI Administration: Leveraged Employee Navigator’s platform to facilitate the collection, processing, and management of Evidence of Insurability (EOI) submissions, ensuring compliance with industry standards and company policies were integrated/mapped correctly
- Reviewed and analyzed API transmissions to facilitate data transfer to carrier partners
- Resolved member enrollment issues and Tier 1 and 2 escalations, through platforms such as Zendesk
- Over a year span contributed to a median unresolved age from 26 days down to 8 days
- This not only improved the accuracy of EOI submissions but also accelerated the processing time for both internal teams and external stakeholders, allowing for quicker approval or denial of coverage
- Experience with File prepping - Creating test files after ingestion, Mapping Client Benefits for Local Groups, Regional Groups, Small Business Solutions through the attention to detail of Hierarchy
- Experience working with Fortune 500 companies that provides insurance, annuities, and employee benefits, of which is also ranked 3rd with a market share of 6.34% as of 2024
OPERATIONS ANALYST
IDEON
Manhattan, NY
08.2023 - 01.2024
- Client Education & Support: Provided ongoing support to clients on how to recognize features using Employee Navigator’s EOI features, helping them optimize the submission process and reduce administrative burden for HR teams
- Manage daily SLAs for data ingestion requests from sales and cross functional partner
- Shaped development and implementation of 'Summary of Benefit and Coverage' document retention netting and improved employee experience and net retention improvement of more than 10%
- Benefits Knowledge: In-depth understanding of various employee benefits, including health insurance, retirement plans, and compliance issues
- Ensured that JSON data structures adhered to strict security protocols, including encryption during transmission and at rest, to maintain the confidentiality of sensitive medical and insurance information in line with HIPAA and other industry regulations
Education
Bachelor of Science - Informatics, Software Development
University At Albany
Albany, NY12.2022
Skills
- Collaboration
- Problem Solving
- Critical Thinking
- Planning and Scheduling
- Marketing
- Data Mining
- Python
- JSON
- Jira
- Zendesk
- Confluence
- MS Excel
- MS PowerPoint
- Visual Studios
Project Tracking Skills
- Jira
- Zendesk
- Confluence
- MS Excel
- MS PowerPoint
- Visual Studios
Accomplishments
- President’s Award for Leadership and/or a Dr. Seth Spellman, Jr. Award
- Colonial Athletic Association (CAA) Commissioner’s Academic Honor Roll
Affiliations
- Student Athlete: Division 1 Football Student Athlete (5 Years)
Timeline
INTEGRATION ANALYST I
IDEON
02.2024 - Current
OPERATIONS ANALYST
IDEON
08.2023 - 01.2024
Bachelor of Science - Informatics, Software Development
University At Albany
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