Jacob Hartman
Corona,CA
Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. With five years experience in acute care and administrative health management, I am now pursuing a career in nursing.
Overview
8
8
years of professional experience
Work History
Unit Secretary
Kaiser Permanente
Riverside, CA
02.2020 - Current
- Managed incoming calls and directed to appropriate department.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Maintained current and accurate medical records for patients.
- Provided information for patient admissions and discharges to foster timely processing.
Union Representative
Kaiser Permanente
Riverside, CA
01.2018 - 08.2021
- Mediated discussions between employer and employee representatives in attempt to reconcile differences.
- Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
- Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
- Educated clerical and scheduling teams on contract procedures, administration and interpretation.
Patient Care Technician
Kaiser Permanente
Riverside, CA
02.2019 - 01.2020
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Collected and transported specimens to prepare for lab testing.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Emergency Department Unit Secretary
Kaiser Permanente
Irvine, CA
07.2017 - 01.2019
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Education
Bachelor of Science - Nursing
Azusa Pacific University
Azusa, CA07.2022
Bachelor of Science - Public Health Sciences
Azusa Pacific Online University
Glendora, CA12.2019
Skills
- Customer Service
- Administrative Tasks
- BLS Certified
- Medical Recordkeeping
- Medical Charting
- Epic Systems
Timeline
Unit Secretary
Kaiser Permanente
02.2020 - Current
Patient Care Technician
Kaiser Permanente
02.2019 - 01.2020
Union Representative
Kaiser Permanente
01.2018 - 08.2021
Emergency Department Unit Secretary
Kaiser Permanente
07.2017 - 01.2019
Bachelor of Science - Nursing
Azusa Pacific University
Bachelor of Science - Public Health Sciences
Azusa Pacific Online University