Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Hatmaker

Ocala ,FL

Summary

Dynamic professional with a proven track record at Publix, excelling in customer engagement and time management. Recognized for enhancing customer satisfaction through attentive service and efficient problem-solving. Skilled in cleaning and sanitizing, ensuring a welcoming environment while supporting team success during peak hours.

Overview

3
3
years of professional experience

Work History

Front Service Clerk

Publix
Ocala, FL
06.2023 - 01.2024
  • Enhanced customer satisfaction by providing efficient and friendly front-end services.
  • Exceeded customer expectations with attentive service while managing multiple tasks simultaneously during busy periods.
  • Assisted customers with locating desired products within the store, enhancing their overall shopping experience.
  • Supported team members during peak hours, ensuring smooth and timely customer service operations.

Automotive Detailer

Caliber Car Wash
01.2022 - 05.2023
  • Washed, waxed, and buffed vehicle bodies for professional shine.
  • Collaborated with team members to ensure consistent quality and timely completion of tasks.
  • Exceeded performance expectations while working efficiently under pressure during peak business hours or tight deadlines.
  • Washed cars and trucks daily for auto dealership.

Automotive Technician

Chevrolet Dealer Ship
Boaz, AL
05.2021 - 03.2022
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Completed customer orders and warranty services according to manufacturer specifications.

Education

10th Grade -

West End High School
Walnut Groove AL

Skills

  • Customer engagement
  • Store cleaning
  • Time management
  • Problem-solving skills
  • Stock replenishment
  • Customer service
  • Cleaning and sanitizing

Timeline

Front Service Clerk

Publix
06.2023 - 01.2024

Automotive Detailer

Caliber Car Wash
01.2022 - 05.2023

Automotive Technician

Chevrolet Dealer Ship
05.2021 - 03.2022

10th Grade -

West End High School
Jacob Hatmaker