Jacob Hatmaker
Ocala ,FL
Summary
Dynamic professional with a proven track record at Publix, excelling in customer engagement and time management. Recognized for enhancing customer satisfaction through attentive service and efficient problem-solving. Skilled in cleaning and sanitizing, ensuring a welcoming environment while supporting team success during peak hours.
Overview
3
3
years of professional experience
Work History
Front Service Clerk
Publix
Ocala, FL
06.2023 - 01.2024
- Enhanced customer satisfaction by providing efficient and friendly front-end services.
- Exceeded customer expectations with attentive service while managing multiple tasks simultaneously during busy periods.
- Assisted customers with locating desired products within the store, enhancing their overall shopping experience.
- Supported team members during peak hours, ensuring smooth and timely customer service operations.
Automotive Detailer
Caliber Car Wash
01.2022 - 05.2023
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Collaborated with team members to ensure consistent quality and timely completion of tasks.
- Exceeded performance expectations while working efficiently under pressure during peak business hours or tight deadlines.
- Washed cars and trucks daily for auto dealership.
Automotive Technician
Chevrolet Dealer Ship
Boaz, AL
05.2021 - 03.2022
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Completed customer orders and warranty services according to manufacturer specifications.
Education
10th Grade -
West End High School
Walnut Groove AL Skills
- Customer engagement
- Store cleaning
- Time management
- Problem-solving skills
- Stock replenishment
- Customer service
- Cleaning and sanitizing
Timeline
Front Service Clerk
Publix
06.2023 - 01.2024
Automotive Detailer
Caliber Car Wash
01.2022 - 05.2023
Automotive Technician
Chevrolet Dealer Ship
05.2021 - 03.2022
10th Grade -
West End High School