Jacob Hayden
chicago
Summary
Dedicated and personable server with extensive experience in high-volume service environments, consistently recognized for delivering attentive and exceptional customer service. Proficient in managing multiple tables simultaneously while maintaining a keen focus on guest satisfaction and dining experience. Known for fostering positive relationships with patrons and team members.
Overview
10
10
years of professional experience
Work History
Event Bartender and Server
City Winery
Chicago, IL
11.2025 - Current
- Contributed to event setup and breakdown including equipment, décor, and service stations.
- Provided friendly, high-quality customer service in fast-paced event environments such as weddings, corporate events, and private parties.
- Assisted guests with menu questions, dietary accommodations, and beverage selections.
- Address guest concerns promptly and professionally, ensuring a positive dining and event experience.
Head Banquet Server
Bronzeville Winery
Chicago, IL
01.2025 - 11.2025
- Collaborate with event planners, kitchen staff, and management to execute client requests and ensure timely service delivery.
- Supervise and coordinate banquet staff to ensure smooth event setup, service, and breakdown for weddings, corporate functions, and private events.
- Oversee table settings, buffet presentation, and overall event flow to maintain high standards of service and guest satisfaction.
- Address guest concerns promptly and professionally, ensuring a positive dining and event experience.
Server Shift Leader
Hub 51
Chicago, IL
06.2021 - 10.2023
- Cultivated warm relationships with regular customers.
- Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
- Trained new staff on menu offerings and customer service protocols, enhancing team performance.
- Managed daily workflow, prioritizing tasks to meet restaurant demands and improve turnaround times.
Shift Leader
Kizuki Ramen & Izakaya
Chicago, IL
02.2016 - 04.2020
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained and mentored staff on food safety standards and customer service protocols.
- Implemented inventory management practices to streamline supply chain processes.
- Managed resolution of customer complaints to improve overall dining experience.
- Developed training programs for new employees to enhance team productivity and delegated daily responsibilities.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Education
A+ Certification -
CSI Chicago
Chicago, USA11-2012
Skills
- Technological proficiency
- Detail oriented
- Effective time management
- Analytical thinking
- Decision-making
- Communication skills
Timeline
Event Bartender and Server
City Winery
11.2025 - Current
Head Banquet Server
Bronzeville Winery
01.2025 - 11.2025
Server Shift Leader
Hub 51
06.2021 - 10.2023
Shift Leader
Kizuki Ramen & Izakaya
02.2016 - 04.2020
A+ Certification -
CSI Chicago