Jacob Hayes
Fontana,CA
Summary
Responsible Night Auditor offering expertise in financial administration and hospitality services. Adaptable in handling diverse customer and business issues. Well-organized, reliable, and focused on long-term business success.
Overview
4
4
years of professional experience
2022
2022
years of post-secondary education
Work History
Night Auditor
Residence Inn Marriott
Ontario, California
05.2024 - Current
- Managed nightly hotel operations and ensured smooth guest check-in and check-out.
- Processed financial transactions accurately, maintaining balance in cash drawers.
- Conducted thorough audits of daily reports and resolved discrepancies promptly.
Merchandise Associate
Live Nation
Irvine, USA
07.2023 - 10.2023
- Arranged store shelves or display areas as required by each store.
- Stocked product and maintained displays according to merchandising standards.
- Developed visual merchandising strategies to optimize product displays and increase sales.
- Greeted guests and gauged their interest to provide appropriate sales recommendations.
- Demonstrated ability to effectively interact with customers and provide excellent customer service.
- Utilized effective communication skills to ensure smooth operations in the store.
- Worked collaboratively with team members to meet operational goals within set deadlines.
- Processed payments using POS systems while adhering to cash handling policies.
Night Auditor
Marriott International
Pomona, USA
03.2022 - 12.2022
- Ensured all paperwork was completed correctly before closing out shift.
- Excellent customer service orientation with the ability to handle guest inquiries and complaints tactfully.
- Provided exceptional hospitality services to ensure a pleasant stay for all guests.
- Performed daily audits of hotel activities such as room occupancy, revenue postings, housekeeping status reports.
- Audited daily guest ledger of hotel to verify and balance entries.
- Utilized front desk software systems to check guests in and out, assign rooms, process payments, and respond to special requests or concerns quickly.
- Posted room charges and room taxes to guest accounts for payment.
- Organized and detail-oriented with strong multitasking skills.
- Prepared summary of cash, check, and credit card activities to reflect hotel's financial performance.
- Resolved customer disputes promptly while maintaining a professional attitude at all times.
Education
Cyber Security
Grand Canyon University
Phoenix, AZ 08.2022 - 05.2023
Bachelor of Science (B.S.) - Cyber Security
Grand Canyon University
Phoenix 08.2020 - 05.2021
Aquinas High School
San Bernardino, CASkills
- Data entry accuracy
- Night audit procedures
- Inventory management
- Customer relationship management
- Problem solving
- Attention to detail
- Technical support
- Process automation
- Software patches
- Reporting and documentation
- Error monitoring
- Financial reporting
- Discrepancy resolution
- Document preparation
- Team collaboration
- Effective communication
- Conflict mediation
References
References available upon request
Timeline
Night Auditor
Residence Inn Marriott
05.2024 - Current
Merchandise Associate
Live Nation
07.2023 - 10.2023
Cyber Security
Grand Canyon University
08.2022 - 05.2023
Night Auditor
Marriott International
03.2022 - 12.2022
Bachelor of Science (B.S.) - Cyber Security
Grand Canyon University
08.2020 - 05.2021
Aquinas High School