Jacob Hayman
Highland,CA
Overview
7
7
years of professional experience
Work History
Conveyer Receiving
Burlington
02.2024 - Current
- Ensured consistent product quality with meticulous monitoring of process parameters and adherence to specifications.
- Collaborated with cross-functional teams to implement continuous improvement initiatives and streamline workflow processes.
Delivery Driver
Amazon
08.2023 - 01.2024
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Costco Associate
Costco Wholesale Corp
08.2022 - 06.2023
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Courtesy Clerk
Starter Bros.
03.2022 - 08.2022
- Assisted customers with large purchases by carrying items to vehicles
- Restocked and organized merchandise in front lanes
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise
- Helped customers take merchandise out of store and loaded items into vehicles
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom
- Returned unwanted items to correct store locations and restocked shelves
- Collected more than 50 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
Barista
Dutch Bros
03.2022 - 08.2022
- Maintained clean and healthy environment by following proper safety and sanitation regulations
- Welcomed customers and answered questions regarding menu items and preparation methods
- Cleaned and restocked dining room and bar areas and performed dishwashing and sanitation tasks
- Prepared teas, hot chocolate and other non-coffee drinks for customers
- Maintained inventories by replenishing coffee bean supply and stocking brewing equipment
- Sold and served baked goods and miscellaneous food items, increasing company revenue
- Operated cash registers and handled cash and card transactions
- Presented and explained drink menu, answering questions to educate customers
- Warmed and served baked goods and pastry items to customers.
Cashier, Fry Cook
In N Out Burger
11.2017 - 01.2022
- Cleaned, stocked and restocked workstations and display cases
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales
- Stored food in designated containers and storage areas to prevent spoilage
- Washed, cut and prepared foods designated for cooking
- Greeted customers entering store and responded promptly to customer needs
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Operated compactors and balers to discard cardboard boxes and trash
- Operated fryers and grills by pouring oil and placing food items on surface to fry or grill
- Cleaned and maintained fryers and grills to keep appliances in working condition
- Worked flexible schedule and extra shifts to meet business needs
- Mentored new team members on sales software system operation
- Welcomed customers and helped determine their needs
- Maintained well-stocked stations with supplies and spices for maximum productivity
- Stocked, tagged and displayed merchandise as required
- Collected and authorized payments of guests
- Communicated closely with servers to fully understand special orders for customers
- Tallied cash drawer at beginning and end of each work shift.
Education
General Education
Citrus Valley High School
Redlands, CAAssociates - Social Sciences And Psychology
Crafton Hills College
Yucaipa, CASkills
- Effective Communication
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- POS Systems Operations
- Teamwork and Collaboration
- Courteous with Strong Service Mindset
- Understanding Customer Needs
Contact
- Courtesy Clerk, Starter Bros., Highland, CA
- Barista, Dutch Bros, Yucaipa, CA
- Cashier, Fry Cook, In N Out Burger, Highland, CA
Timeline
Conveyer Receiving
Burlington
02.2024 - Current
Delivery Driver
Amazon
08.2023 - 01.2024
Costco Associate
Costco Wholesale Corp
08.2022 - 06.2023
Courtesy Clerk
Starter Bros.
03.2022 - 08.2022
Barista
Dutch Bros
03.2022 - 08.2022
Cashier, Fry Cook
In N Out Burger
11.2017 - 01.2022
General Education
Citrus Valley High School
Associates - Social Sciences And Psychology
Crafton Hills College