Jacob Hernandez

Work History

RH Rooftop

08.2021 - 02.2022

Provided prompt and attentive service to guests, including greeting them, taking orders, serving food, and promptly clearing and refreshing dinnerware
Demonstrated product knowledge to effectively upsell complementary dishes and beverages, contributing to increased sales and guest satisfaction
Managed cash and card transactions with accuracy and efficiency, utilizing POS system to process final orders and ensure smooth payment transactions
Maintained cleanliness and organization in dining area by diligently bussing and resetting tables, created welcoming environment for guests to enjoy their dining experience.

Mercedes Benz Dealership

02.2022 - 04.2023

Greeted customers upon arrival at the dealership, delivering personalized service and ensuring a positive initial experience
Engaged with customers to gather information about their visit, effectively determining their needs and directing them to appropriate parking areas based on their reason for visiting
Managed valet operations by writing up valet tickets for customers visiting the dealership for sales, ensuring seamless coordination and efficient vehicle handling
Utilized radio communication to relay important information to service advisors, facilitating prompt service for customers visiting for service reasons
Directed tow-in drivers to designated parking areas, optimizing parking arrangements and maintaining a smooth flow of vehicle traffic
Effectively communicated with valet drivers, providing clear instructions on vehicle movement to prevent congestion and ensure efficient utilization of parking spaces.

Revivn

05.2023 - 04.2024

Led a team of 10 warehouse associates in fulfilling outbound orders, ensuring meticulous attention to accuracy and efficiency in order processing and shipment preparation
Implemented rigorous quality control measures to ensure that all outgoing orders were packed accurately before postage pick up
Developed and maintained pick-lists for team to efficiently pull units for wholesale packing, streamlining operations and minimizing turnaround time
Ensured all outgoing units were properly adjusted in company system by promptly updating their location and inventory status to 'invoiced,' maintaining real-time accuracy of inventory records
Conducted regular audits of unit locations to verify physical and digital matches, guaranteeing precision and integrity of inventory records
Facilitated outgoing wholesale pickups by attaching Bills of Lading (BOLs) to pallets and efficiently transporting them to loading dock for shipment, ensuring seamless logistics operations.