Overview
Work History
Education
Skills
Languages
Leadership Experience
Awards
Timeline
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Jacob Hernandez

Toledo

Overview

5
5
years of professional experience

Work History

Apple Retail Technical Specialist

Apple
Toledo, OH
08.2022 - 03.2023
  • Completed troubleshooting and diagnostics on company resources.
  • Trained users on desktops, laptops, and mobile devices
  • Assisted customers with prompt and polite support in person and via telephone.
  • Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.

Field Artillery Fire Direction Control

United States Marine Corps
Oceanside, CA
08.2018 - 08.2022
  • Directed safe firing operations and artillery crew training.
  • Prepared fire control equipment for movement and operation.
  • Maintained inventory.
  • Operated and troubleshooted field communications equipment.
  • Used computer systems for calculating firing data.
  • Assisted with calculations along with plotting survey data on firing charts.
  • Performed as a radio operator to communicate firing data while conducting live fire exercises.

Education

Bachelor of Business Administration in Management Information Systems -

University of Toledo
Toledo, OH

High School Diploma -

Whitmer High School
Toledo, OH

Skills

  • Microsoft Powerpoint
  • Microsoft Word
  • Microsoft Excel
  • Safety Leadership
  • Staff Management
  • Technical Support

Languages

English
Spanish

Leadership Experience

United States Marine Corps, Assistant Operations Chief, 10/2020 - 04/2022

Awards

  • 05/2024, University of Toledo President's List
  • 12/2023, University of Toledo President's List
  • 05/2023, University of Toledo President's List
  • 04/2022, Navy and Marine Corps Achievement Medal
  • 07/2020, Lance Corporals Leadership and Ethics Seminar Distinguished Graduate
  • 07/2020, Meritorious Mast
  • 06/2020, Certificate of Commendation
  • 06/2020, Meritorious Mast

Timeline

Apple Retail Technical Specialist

Apple
08.2022 - 03.2023

Field Artillery Fire Direction Control

United States Marine Corps
08.2018 - 08.2022

Bachelor of Business Administration in Management Information Systems -

University of Toledo

High School Diploma -

Whitmer High School
Jacob Hernandez