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Associate Principal Engineer

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  Diligent professional with experience as Customer Service Representative.
  Made high volume of phone calls in call center environment.
  Made outbound calls to customers asking for donations and pledges
  Multitasking working with three different keyboards three different head and three different keyboards memorizing calls for the calls
  Took calls and schedule appointment making sure everything is prepped for the next day
  Computer proficiency and Data Entry

Skilled technical support advisor with a background in providing customer-centric solutions and resolving complex technical issues. Strengths include problem-solving, communication skills, and proficiency in various technology platforms. Previous roles demonstrate impact through improved customer satisfaction rates and reduced support ticket resolution times. Adept at training team members on new technologies and procedures.

Rational technical specialist with 2 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.

Apple Certified Technician with 4+ years of experience in diagnosing, repairing, and servicing Apple devices (MacBooks, iPhones, iPads). Skilled in both hardware/software troubleshooting and IT support, including Jamf device management, networking, and system administration. Proficient in GSX for case management and Atlas for continuous training. Dedicated to delivering high-quality service while maintaining Apple’s standards of excellence.

More than 14 years of BPO experience handling Technical, Sales and Customer Service programs in Operations, Training and Quality Assurance for Telco accounts across the globe. Background in Electronics and Communications Engineering with a passion for keeping up to date with the latest trends in technology. Experience in Welding and Sheet Metal Working. Currently a student VISA holder in Australia taking up Advanced Diploma of Information Technology specializing in Telecommunications Network Engineering graduating in April 2024.

Jacob Hernandez

Overview

Work History

Apple Retail Technical Specialist

Field Artillery Fire Direction Control

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Bachelor of Business Administration in Management Information Systems -

High School Diploma -

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Apple Retail Technical Specialist

Field Artillery Fire Direction Control

Bachelor of Business Administration in Management Information Systems -

High School Diploma -

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