Tanmay Shetye
San Diego,CA
Summary
Rational technical specialist with 2 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
5
5
years of professional experience
Work History
Apple Retail - Technical Specialist
Apple
05.2023 - Current
- Improved system efficiency by optimizing software configurations and troubleshooting hardware issues.
- Streamlined technical workflows for enhanced productivity through the implementation of automation tools.
- Reduced downtime by proactively identifying potential network problems and implementing corrective measures.
- Enhanced data security, implementing rigorous backup procedures and disaster recovery plans.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Conducted thorough system analysis, identifying opportunities for performance enhancements and cost savings.
- Completed troubleshooting and diagnostics on company resources.
- Trained users on desktops, laptops and mobile devices.
Employee, Product Specialist
Apple (UTC)
04.2022 - Current
- Provide quality technical and customer support such as informing of current software updates and customer's desired apps
- Perform diagnostics and troubleshooting to solve and set up new customers' products
- Remain up-to-date on the latest Apple products and technologies
- Display genuine desire to assist to relieve tensions while ensure positive customer experience
- Enhanced product performance by conducting thorough market research and competitor analysis.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Continually expanded knowledge of Apple product line.
Employee, bobarista
Happy Lemon (Convoy)
01.2022 - 05.2022
- Handled many tasks such as making quality drinks, working the cash register, and making tea and boba in the kitchen while upholding current Covid regulations.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked flexible hours across night, weekend and holiday shifts.
Board member
Society of Hispanic Professional Engineers (SHPE)
07.2019 - 09.2020
- Collaborated with team to maximize student participation and satisfaction
- Interacted with all members in a friendly manner and resolved complaints
- Enhanced board effectiveness by implementing innovative strategies and best practices.
- Streamlined decision-making processes for improved company performance and growth.
- Developed comprehensive succession plans for board leadership transitions, ensuring continuity of governance excellence.
- Reviewed financial reports, budgets, and audit results to monitor the organization''s fiscal health.
Chair and board member
University Center Advising Board (UCAB)
09.2018 - 06.2020
- Selected food vendors for university center through student polling and budget planning
- Renovated study areas and provided additional seating for students
- Held biweekly committee meetings to design and distribute advertisement
- Streamlined decision-making processes for increased efficiency and productivity within the organization.
- Enhanced board communication by implementing a structured meeting agenda and minutes system.
- Developed long-term strategic plans to guide organizational growth and success.
- Established performance metrics to monitor progress towards organizational goals.
Committee Chair
Warren Transfer and Commuter Committee (WTCC)
09.2018 - 06.2020
- Planned and coordinated multiple events for Commuters and Transfer students
- Collaborated with student affairs assistants for budgeting and funding
- Maintained a professional environment while enforcing COVID-19 precautions
- Enhanced communication between committee members by establishing clear guidelines for discussion and decision-making processes.
- Increased committee efficiency by streamlining meeting agendas and implementing time-saving protocols.
- Managed diverse teams of professionals, effectively delegating tasks to ensure optimal use of resources and talents.
Events Board and Counselor
HODIA
09.2018 - 06.2020
- Managed finances by reaching out to sponsors such as Idaho central bank and Governor Butch Otter
- Counseled kids age 9-18 regarding how Type 1 Diabetes impacts their daily life
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Enhanced client progress by utilizing evidence-based counseling techniques and individualized treatment plans.
- Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
Education
Bachelor of Chemical Engineering -
University of California San Diego
06.2022
Skills
- Customer service
- Phone etiquette
- Team Building
- Highly proficient with Microsoft Office and Excel
- Technical Support Knowledge
- User Training Expertise
- Technical Troubleshooting
- Client Relationship Building
- Technical Consulting
Unit
28381 Farm Creek Way, Valley Center, CA 92082
Timeline
Apple Retail - Technical Specialist
Apple
05.2023 - Current
Employee, Product Specialist
Apple (UTC)
04.2022 - Current
Employee, bobarista
Happy Lemon (Convoy)
01.2022 - 05.2022
Board member
Society of Hispanic Professional Engineers (SHPE)
07.2019 - 09.2020
Chair and board member
University Center Advising Board (UCAB)
09.2018 - 06.2020
Committee Chair
Warren Transfer and Commuter Committee (WTCC)
09.2018 - 06.2020
Events Board and Counselor
HODIA
09.2018 - 06.2020
Bachelor of Chemical Engineering -
University of California San Diego
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