Jacob Hernandez
Lubbock,United States
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
5
5
years of professional experience
Work History
General Manager
McAlister's Deli
Lubbock, TX
01.2021 - Current
- Increased revenue streams by lowering costs, managing schedules, and conducting variance and risk analysis to identify and correct problems.
- Ensured customer satisfaction before, during, and after all work.
- Reviewing financial transactions and keeping track of the budget to ensure that everything runs smoothly and on time.
- Encouraged team members to work together to achieve profit and performance objectives.
- Improved operational success by hiring the right people, providing excellent training, adhering to food safety and sanitation regulations, and providing prompt customer service.
- Internal candidates for potential management roles were recruited and trained by me.
- In charge of weekly payroll management and submission.
- Promoted a positive customer experience through day-to-day supervision and management of [Type] facility.
- Increased efficiency by coaching and mentoring many employees on different principles, industry practices, company procedures, and the software system.
- Assisted in the growth of the company.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Sacker
Food King
Lubbock, TX
08.2020 - 07.2021
- Enhanced customer satisfaction by efficiently bagging groceries and handling fragile items with care.
- Prioritized tasks effectively while managing multiple responsibilities simultaneously, including bagging groceries, stocking shelves, and providing customer assistance when needed.
- Maintained a clean workspace at all times, recycling boxes and disposing of trash regularly, preserving an orderly work area.
- Reduced checkout time for customers with accurate bagging techniques and efficient cart management.
- Provided friendly customer service, addressing questions and concerns promptly to enhance their shopping experience.
- Collaborated with team members to ensure smooth operations during peak hours, resulting in shorter wait times for customers.
- Boosted efficiency during busy periods by stepping into other roles as needed, such as assisting cashiers or helping stock shelves.
Education
Some college (No degree) - Health Sciences
Texas Tech University
Lubbock, TXHigh School Diploma -
Coronado High School
Lubbock, TX05-2023
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Customer relations
- Training and development
- Staff training/development
- Inventory control
Timeline
General Manager
McAlister's Deli
01.2021 - Current
Sacker
Food King
08.2020 - 07.2021
Some college (No degree) - Health Sciences
Texas Tech University
High School Diploma -
Coronado High School