Jacob Herring
Dubuque
Summary
Dynamic and reliable professional with extensive experience in the gaming industry, notably at Diamond Jo Casino. Proven ability to enhance guest experiences through strong communication and exceptional customer service. Skilled in diagnosing technical issues and maintaining equipment, while fostering teamwork and training new staff to uphold high standards of gameplay integrity.
Overview
14
14
years of professional experience
Work History
Slot Attendant
Q Casino & Resort
12.2024 - Current
- Assisted guests with machine operation and game rules to enhance user experience.
- Maintained cleanliness and organization of gaming area, ensuring compliance with safety standards.
- Monitored slot machines for malfunctions, promptly reporting issues to technical support staff.
- Provided exceptional customer service by addressing inquiries and resolving concerns efficiently.
Slot Technician
Diamond Jo Casino Dubuque
05.2023 - 12.2024
- Diagnosed and repaired electronic components in gaming machines to ensure optimal performance.
- Conducted routine inspections and maintenance on slot machines to prevent operational issues.
- Assisted with installation and setup of new gaming equipment, ensuring compliance with safety standards.
- Collaborated with team members to troubleshoot technical problems and enhance machine functionality.
Table Games Dealer
Diamond Jo Casino
05.2016 - 05.2023
- Dealt multiple table games, ensuring adherence to rules and regulations.
- Monitored gameplay for fairness and integrity, resolving disputes effectively.
- Engaged players with exceptional customer service, enhancing overall gaming experience.
- Assisted in training new dealers on game procedures and casino protocols.
Forklift Operator
Premier Powder Coating
08.2018 - 03.2019
- Operated forklifts to transport materials safely across warehouse floor.
- Maintained accurate inventory records using warehouse management systems.
- Conducted routine safety inspections on equipment to ensure compliance with regulations.
- Collaborated with team members to streamline loading and unloading processes.
Donut Maker
Donut Boy
06.2018 - 03.2019
- Crafted a variety of donuts using traditional and innovative recipes.
- Ensured product quality by adhering to safety and sanitation standards.
- Managed inventory of ingredients, minimizing waste through efficient usage.
- Trained new staff on donut-making techniques and operational procedures.
Table Games Dual Rate Dealer
Mystique Casino
08.2011 - 10.2015
- Dealt various table games, ensuring adherence to rules and procedures.
- Monitored game play to maintain fairness and compliance with regulations.
- Assisted in training new dealers on game operations and customer service standards.
- Provided exceptional guest service, enhancing player experience during gameplay.
Education
Dubuque Senior High School
Dubuque, IASkills
- Quick learner
- Patience and empathy
- Team player attitude
- Strong communication skills
- Reliability and punctuality
Timeline
Slot Attendant
Q Casino & Resort
12.2024 - Current
Slot Technician
Diamond Jo Casino Dubuque
05.2023 - 12.2024
Forklift Operator
Premier Powder Coating
08.2018 - 03.2019
Donut Maker
Donut Boy
06.2018 - 03.2019
Table Games Dealer
Diamond Jo Casino
05.2016 - 05.2023
Table Games Dual Rate Dealer
Mystique Casino
08.2011 - 10.2015
Dubuque Senior High School
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