Jacob Hilley
Jasper,AL
Summary
Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Service Technician II
CBRE
Bessemer, AL
08.2022 - Current
- Trained to troubleshoot the Hercules Class Drive Unit in order to keep them operational and up to standard for Amazon’s use to move product for customers
- Trained to troubleshoot the Dematic Ksaw Stations that are used to move product throughout the facility to meet customer demand for shipping product
- Trained to troubleshoot the NIKE Universal Station that Amazon uses to stow product for inventory that will be ordered.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Assisted training end users on proper use of hardware and software to deliver excellent customer service.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
Warehouse Associate
Amazon Fulfillment Center
Bessemer, AL
01.2021 - 07.2022
- Trained as an Amnesty Floor Monitor to clean and fix the AR floor to make sure the facility can meet the expectations of customers of Amazon.
- Improved warehouse efficiency by streamlining inventory management processes.
- Reduced order processing time through effective organization and prioritization of tasks.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Assisted in reducing product damage by properly handling and storing materials.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Completed regular cycle counts to maintain accurate inventory records and identify discrepancies early on.
Temporary Employee
Amazon Fulfillment Center
Bessemer, AL
11.2020 - 01.2021
- Trained to pick items out of pods for customer demands.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Assembly line worker
Yorozu Automotive Alabama
Jasper, AL
08.2020 - 11.2020
- Increased production efficiency by streamlining assembly processes and implementing time-saving techniques.
- Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Contributed to improved workplace safety by consistently following proper operating procedures and utilizing personal protective equipment.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
High School Diploma -
Jasper High School
Jasper, AL05.2017
Skills
- Customer Service
- Equipment Troubleshooting
- Flexible and Adaptable
- Pulling Data
- Time Management
- Quality Control
- Multitasking
- Preventive Maintenance
- Work Documentation
- Troubleshooting Skills
Timeline
Service Technician II
CBRE
08.2022 - Current
Warehouse Associate
Amazon Fulfillment Center
01.2021 - 07.2022
Temporary Employee
Amazon Fulfillment Center
11.2020 - 01.2021
Assembly line worker
Yorozu Automotive Alabama
08.2020 - 11.2020
High School Diploma -
Jasper High School