Perform gas distribution during field operations in accordance with policies and procedures
Turn on gas services, make repairs on meter settings/pre-fabs (related to AOC-abnormal operating conditions) to maintain safety and integrity of equipment.
Make sound decisions as a first responder on site during emergencies calls.
As an incident commander, responsible for making quick decisions regarding the safety of customer's and their properties.
Provide timely and efficient service for various technical issues.
Reduce equipment downtime by performing regular maintenance checks and resolving potential problems.
Enhance client retention through exceptional communication skills and a commitment to addressing concerns promptly.
Collaborate with team members to complete complex service orders, ensuring seamless integration of new/current systems.
Streamline processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
Maintain detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
Entrepreneur
Self-Employment
01.2003 - Current
Established a successful startup by researching market opportunities, creating a business plan, and securing funding.
Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
Developed strategic partnerships with small businesses and other entrepreneurs to enhance brand visibility and credibility.
Streamlined operations by identifying inefficiencies and implementing cost-saving measures that improved overall profitability.
Lead a team of professionals to achieve ambitious growth targets while maintaining high morale and retention rates.
Rehab and Remodel Homes
Perform general plumbing and emergency maintenance duties as required by trade.
Perform training and onboarding for all new employees and sub-contractors.
Plumber 2
Pickaway Correctional Institution/State Of Ohio
04.2004 - 01.2008
Supervised work of lower-level plumbers and/or inmates.
Assisted higher-level plumbers in performance of plumbing tasks.
Install and repair of new/existing plumbing equipment, reset fire systems (wet and dry), install water, steam & gas lines, sewer lines, etc.
Maintained building facilities & equipment as needed.
Reduced water waste for State by installing eco-friendly fixtures and appliances.
Enhanced team productivity with effective communication and collaboration during complex projects.
Provided exceptional customer service through timely project completion.
Performed regular maintenance on plumbing systems to prevent costly future repairs.
Streamlined inventory management, ensuring proper tools and materials were readily available for each job.
Plumber 1
Ohio Expo Center/State Of Ohio
07.1997 - 04.2004
Enhanced team productivity with effective communication and collaboration during complex projects.
Increased client retention, providing exceptional customer service through timely project completion.
Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.
Streamlined inventory management, ensuring proper tools and materials were readily available for each job.
Mentored junior plumbers, sharing industry expertise to improve overall team performance.
Engineman
United States Navy
09.1985 - 10.1989
Improved engine performance by conducting regular maintenance and troubleshooting tasks.
Ensured maximum uptime, performing timely repairs and preventive maintenance on engines.
Reduced downtime by diagnosing and resolving complex mechanical issues through root cause analysis.
Contributed to a safer work environment, adhering to safety protocols and guidelines while performing tasks.
Increased team productivity by effectively collaborating with fellow Engineman on various projects.
Installation & repair new or existing plumbing fixtures.
Repair and reset fire systems (wet and dry).
Perform semiskilled duties in other trade areas when necessary.
Perform support duties, inventory, complete logs & reports, etc.
Education
High School Diploma -
South High School, Columbus, OH
09.1989
Skills
Equipment Troubleshooting
Time Tracking
Quality Assurance
Technical Support
Preventive Maintenance
Project Oversight
Work Documentation
Customer Service
Timeline
Service Technician II - NiSource-Columbia Gas Of Ohio
01.2008 - Current
Plumber 2 - Pickaway Correctional Institution/State Of Ohio