Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jacob Hite

Aubrey,TX

Summary

Proven leader with extensive experience, adept in professional public service and efficient problem-solving. Excelled in fostering team unity and enhancing operational efficiency, demonstrating exceptional conflict resolution and leadership skills. Achieved significant improvements in workspace organization and safety, while maintaining a fast pace, underscoring a commitment to ethics and integrity.

Overview

7
7
years of professional experience

Work History

Operations

Kohl's
Palmdale, CA
09.2017 - 05.2024
  • Identified and reported security threats, reducing unsafe conditions or hazards.
  • Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
  • Analyzed video surveillance footage to identify potential criminal activity.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Fostered and sustained amicable, productive relationships with employees, customers, vendors, and the public.
  • Maintained swift work pace while ensuring top-notch quality of output.
  • Helped with prep, set up, and breakdown of community and public events.

Volunteer

Antelope Valley YMCA
Lancaster, CA
11.2018 - 01.2024
  • Provided guidance and support to fellow volunteers during their shifts.
  • Greeted guests and offered assistance in finding specific departments or personnel.
  • Assisted with fundraising efforts, including event planning and donor outreach.
  • Helped with prep, set up, and breakdown of community and public events.
  • Collaborated with other volunteers to create a positive work environment.
  • Offered support and assistance to community members.

Education

High School Diploma -

Quartz Hill High
Lancaster, CA
05-2018

Skills

  • Professional customer service
  • Conflict resolution
  • De-escalation techniques
  • Communication and active listening
  • Leadership and teamwork
  • Problem-solving
  • Decision-making under high pressure
  • Ethics and integrity
  • Situational awareness
  • Emotional intelligence

References

  • Janie Cook, Assistant Store Manager, Kohl's, Phone: (661) 265-7885, Email: janie.Cook@kohls.com.
  • Eric Perez, Kohl’s Loss Prevention Manager, Phone: (661)- 582-9670, Email: eric.Perez@kohls.com
  • Karen Wong, Retired Sheriff’s Deputy, Phone: (661)-400-6185, Email:
  • Cynthia Lathrop, Excutive director Antetlope Valley YMCA, Phone: (661)-816-4852, Email: CynthiaLathrop@ymcala.org

Timeline

Volunteer

Antelope Valley YMCA
11.2018 - 01.2024

Operations

Kohl's
09.2017 - 05.2024

High School Diploma -

Quartz Hill High

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Jacob Hite