Jacob Hodges
West Point,GA
Summary
- Hardworking manager with a proven track record at Ideal Supper Suds, excelling in relationship building and conflict resolution. Expert in strategic planning and Decision-making. Committed to maintaining safety and compliance while achieving operational excellence.
Overview
5
5
years of professional experience
Work History
Manager
Ideal Supper Suds
06.2023 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for patrons.
- Maintained facility grounds, equipment, and safety compliance.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved patron conflicts, actively listening to concerns and finding appropriate middle ground.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Food Service Worker
Dunkin' Donuts
05.2022 - 06.2023
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Learned other teammates' work tasks to train as backup.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Set up and broke down food service lines quickly to maintain service flow.
Intern
Biblical History Center
09.2020 - 08.2022
- Participated in workshops and presentations related to projects to gain knowledge.
- Performed grounds maintenance tasks.
Education
High School Diploma -
Home School
2028 Pine Lake Road05-2022
Skills
- Relationship building
- Customer service
- Work prioritization
- Inventory management
- Verbal and written communication
- Decision-making
- Customer relationship management (CRM)
- Complex Problem-solving
- Strategic planning
- Risk management
- Negotiation
- Conflict resolution
Timeline
Manager
Ideal Supper Suds
06.2023 - Current
Food Service Worker
Dunkin' Donuts
05.2022 - 06.2023
Intern
Biblical History Center
09.2020 - 08.2022
High School Diploma -
Home School
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