Jacob Hoffman
Tacoma,WA
Summary
Anthropology student with background in Indigenous Nations Studies. In-depth knowledge of Microsoft Office coupled with ethnographic research skills. Studied international diplomacy with the Chinese Government in the International Scholar Laureate program.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrative Coordinator 2
Consumer Direct Care Network Washington
Federal Way, WA
06.2022 - Current
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Updated databases with new and modified customer data.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Performed administrative tasks, such as filing paperwork and working off of Excel reports.
- Mentored junior team members and trained employees in admin duties.
- Composed emails and presentations as required by management staff.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Cashier
Tahoma Express
Tacoma, WA
04.2022 - Current
- Operated cash register, collected payments and provided accurate change.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Attended to gas spills and accidents promptly and according to established guidelines.
- Processed gas and amenities payments.
Delivery Driver
DoorDash
Tacoma, WA
07.2020 - 04.2022
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Answered customer questions regarding shipments.
- Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
- Maintained safe driving habits to protect property and general public on roadways.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
Volunteer
Native American Youth and Family Center
Portland, OR
06.2020 - 09.2020
- Designed lesson plans and curriculums to guide student activities, learning objectives and due dates.
- Utilized internet, computer and office tools to develop interactive and online teaching programs and presentations.
- Developed activities to promote student discussion, engagement and participation.
- Planned and implemented lessons using variety of teaching strategies to meet diverse student needs.
Employee
Burton Market
Vancouver, WA
06.2013 - 06.2020
- Managed in-store food and general merchandise inventory, stocked goods and documented low stock levels.
- Cleaned store inside and out, straightened displays and maintained neat and inviting atmosphere for optimum customer satisfaction.
- Checked customer ages before cigarette or alcohol purchases and allowed sale only if within legal age limits.
- Interacted with vendors regarding incoming products, unpacked cases, verified pricing and stocked merchandise.
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
- Built and maintained productive relationships with employees.
Food Champion
Taco Bell
Auburn, WA
08.2017 - 12.2017
- Memorized food combo numbers and current specials, staying up-to-date on promotions and prices.
- Operated large-volume cooking equipment to prepare food to company standards.
- Maintained clean dining area by clearing tables, emptying trash bins and mopping floors.
- Worked efficiently to handle high order volumes during rush periods, both at front counter and from drive-thru customers.
- Completed side tasks by restocking condiments and cleaning refrigerators.
Volunteer
Clark County Youth house
Vancouver, WA
03.2009 - 05.2009
- Observed safety protocols to minimize accidents and spread of disease.
- Used calm, positive and encouraging approach with youth.
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
- Collaborated with social workers to support patients.
Education
Associate of Arts - Anthropology
Tacoma Community College
Tacoma, WA06.2019
Bachelor of Science - Anthropology
Portland State University
Portland, OR12.2021
Skills
- Advanced MS Office Suite knowledge
- Excel spreadsheets
- Dedicated team player
- Gathering and organizing data
- Data entry
- Planning long-term projects
- Utilizing statistical applications
- Reporting and documentation
- Qualitative data Anaylsis
- Reading critically
- Conducting field studies
- Recognizing cultural differences and similarities
- Interviewing different populations
- Summarizing results
- Explaining complex ideas
- Maintaining careful records
- Writing grant proposals
- Reaching new conclusions through comparative study
- Office Administration
- Spreadsheet Management
- Multi-Line Phone Systems
- Documentation and Recordkeeping
- Coaching and Mentoring
- Presentation
- Microsoft Excel and PowerPoint
- Attention to Detail
- Team building
- Verbal Communication
Certification
International Scholar Laureate Certification of acievement
Timeline
Administrative Coordinator 2
Consumer Direct Care Network Washington
06.2022 - Current
Cashier
Tahoma Express
04.2022 - Current
Delivery Driver
DoorDash
07.2020 - 04.2022
Volunteer
Native American Youth and Family Center
06.2020 - 09.2020
Food Champion
Taco Bell
08.2017 - 12.2017
Employee
Burton Market
06.2013 - 06.2020
Volunteer
Clark County Youth house
03.2009 - 05.2009
Associate of Arts - Anthropology
Tacoma Community College
Bachelor of Science - Anthropology
Portland State University
International Scholar Laureate Certification of acievement
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