Jacob Hohl
Nashville,TN
Summary
Accomplished operations leader skilled in managing luxury retail environments and optimizing client experiences. Strong background in team development, inventory management, and operational excellence, ensuring seamless service delivery and high customer satisfaction across various roles.
Overview
10
10
years of professional experience
Work History
Showroom Manager
Aroma360
Nashville, USA
11.2025 - Current
- Lead daily luxury showroom operations: floor coverage, opening/closing routines, merchandising, inventory control, client experience, and sales execution.
- Coached sales staff on discovery, presentation flow, contract closing, renewal outreach, call discipline, and KPI execution, enhancing team effectiveness and customer engagement.
- Managed Salesforce/CRM pipeline activity, outbound call lists, customer follow-up, renewal tracking, and daily reporting to district and regional leadership, ensuring informed decision-making.
- Coordinated with corporate support and logistics to address inventory gaps, pricing approvals, contract terms, delivery issues, and operational blockers, facilitating smooth showroom operations.
- Resolve escalations involving billing, fulfillment, machine troubleshooting, scent selection, renewals, and post-sale support while protecting retention and brand standards.
Owner / Operator
TNT Fireworks
Nashville Area, USA
06.2016 - Current
- Managed seasonal operations during peak retail periods, coordinating staffing and sales execution to maximize customer engagement and sales opportunities.
- Operated seasonal retail site, overseeing receiving, SKU organization, merchandising, pricing, customer service, cash handling, staffing, and sales execution to enhance customer experience.
- Hired, scheduled, trained, and supervised helpers while ensuring compliant storage, conducting safety checks, preparing for weather conditions, and maintaining 24/7 operational readiness to support uninterrupted service.
Shuttle Driver /Valet Operations Associate
Chandler, Campbelle & Daschle
Nashville, Tennessee
09.2025 - 11.2025
- Conducted pre-trip inspections on vehicles to ensure safety compliance.
- Ensured vehicle cleanliness to enhance passenger experience and safety., refueled and maintained vehicles to prevent delays and breakdowns.
- Collaborated with team members to streamline shuttle operations and enhance efficiency.
- Cleaned vehicle interiors by vacuuming, wiping surfaces, and restocking supplies to ensure a welcoming environment for passengers.
Field Service Technician
WheelsOnSite USA
Nashville, USA
02.2023 - 02.2024
- Executed mobile wheel repair for dealership and collision-center accounts, coordinating routes, ETAs, service scope, quality, and customer communication to ensure timely service delivery.
- Diagnosed technical issues and provided effective solutions on-site.
- Installed and repaired vehicle tracking systems for various clients.
- Oversaw maintenance of company vehicle, tools, materials, job photos, and service records while managing payment collection and nurturing account relationships.
- Conducted regular maintenance on fleet vehicles to ensure optimal performance.
Fulfillment Associate
Amazon
Mount Juliet, USA
05.2022 - 02.2023
- Achieved fulfillment, quality, and safety standards while sorting inventory, packing orders, clearing conveyor issues, and supporting truck cutoffs.
- Operated warehouse equipment to pick and pack customer orders efficiently.
- Managed inventory levels and organized stock in fulfillment center.
- Collaborated with team members to ensure timely order processing and shipping.
Volunteer Firefighter / First Responder
Claylick Fire Department
White Bluff, USA
02.2019 - 08.2022
- Responded to emergency calls and provided immediate firefighting support.
- Responded in safety-critical environments, ensuring effective emergency response, maintaining scene safety, coordinating radio communication, and documenting incidents.
- Conducted regular equipment checks and maintained firefighting apparatus in proper condition.
- Assisted in training new volunteers on firefighting techniques and safety protocols.
Pool Maintenance Technician
Volunteer Pools and Spas
Fairview, USA
02.2022 - 05.2022
- Maintained pools and spas for residential and executive clients, diagnosed equipment issues, repaired automatic cleaners, and addressed client concerns.
- Performed routine pool cleaning and maintenance tasks efficiently.
- Inspected pool equipment for proper functionality and safety compliance.
- Balanced water chemistry using appropriate testing kits and chemicals.
Education
International Business Certificate -
University of Salamanca
Salamanca Spain07-2024
Spanish Language Certificate -
University of Salamanca
Salamanca, Spain12-2021
Private Pilot Certificate - Federal Aviation Administration
Wingman Flight Academy
Dickson Tennessee01-2020
Skills
- Operations Management
- Team Leadership & Employee Development
- Showroom & Retail Operations
- Sales Pipeline Management
- Client Relationship Management (CRM)
- Salesforce CRM
- Customer Experience Management
- Inventory Management & Merchandising
- Inventory Control & Cycle Counts
- KPI Performance Analysis
- Microsoft Excel
- Point-of-Sale (POS) Systems
- POS Hardware & Software Troubleshooting
- Vendor & Account Management
- Route & Schedule Coordination
- Process Improvement
- Field Service Support & Troubleshooting
- Mechanical & Electrical Diagnostics
- Safety & Regulatory Compliance
- Bilingual: English & Spanish
Technical And Language Skills
- Salesforce/CRM
- Microsoft Excel & Google Sheets
- POS Systems
- Inventory Tracking
- Route & Schedule Management
- Basic Mechanical/Electrical Troubleshooting
- English Native
- Spanish Fluent / Advanced Professional
Timeline
Showroom Manager
Aroma360
11.2025 - Current
Shuttle Driver /Valet Operations Associate
Chandler, Campbelle & Daschle
09.2025 - 11.2025
Field Service Technician
WheelsOnSite USA
02.2023 - 02.2024
Fulfillment Associate
Amazon
05.2022 - 02.2023
Pool Maintenance Technician
Volunteer Pools and Spas
02.2022 - 05.2022
Volunteer Firefighter / First Responder
Claylick Fire Department
02.2019 - 08.2022
Owner / Operator
TNT Fireworks
06.2016 - Current
International Business Certificate -
University of Salamanca
Spanish Language Certificate -
University of Salamanca
Private Pilot Certificate - Federal Aviation Administration
Wingman Flight Academy