Kassandra Martin
Tampa,FL
Summary
Enthusiastic, personable leader with a passion for people, product and processes. Motivated through delivering results with an exceptional record of building, creating and retaining high performing teams. Strong ability to influence positive decision-making through collaboration and relationship building. Strategist with the capacity to balance conflicting priorities and assignments.
Overview
19
19
years of professional experience
Work History
Showroom Manager
Visual Comfort & Co
02.2024 - Current
- Oversee daily operations of showroom, ensuring a clean, organized, and welcoming environment for all clients.
- Consistently boost customer satisfaction ratings through attentive service, addressing concerns promptly, and resolving issues effectively.
- Interview, train, mentor, and set goals for showroom employees while providing support and motivation.
- Established team priorities, maintained schedules and monitored performance.
- Drive employee engagement and client experience through coaching and development.
- Drive business growth by actively seeking new opportunities for partnerships and collaborations within the industry.
- Coordinate special events and promotions to showcase new products and drive sales growth.
- Collaborate with company leadership on strategic planning initiatives to optimize profitability and long-term success of the showroom.
Associate Gallery Leader
RH
08.2022 - 02.2024
- Attract, train and retain top talent for all roles with in Gallery.
- Effectively coach, lead and develop teams to promote positive and dynamic environment that drives top line sales.
- Continuously drive results through team engagement, empowerment and accountability.
- Address and resolve all Human Resources concerns in timely manner that uphold values at all times.
- Monitor, communicate and analyze business and determine strategies to achieve desired results.
- Support, implement, provide follow up and feedback for all initiatives and company directives.
- Completed bi-weekly payroll for 40+ employees
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Store Manager
Victoria’s Secret
10.2005 - 08.2022
- International Plaza, Countryside Mall, Citrus Park Towncenter and University Plaza
- Currently direct and mentor team of 30+ staff by implementing ongoing training, development, coaching and monthly evaluations
- Collaborate with associates, managers, and senior leadership within company to drive business development
- Key Achievements Earned repeated promotion 7 times during tenure based on superior performance and contribution
- Developed and coached 10 high-performing leaders and associates to attain next level of employment with in district
- Maximized performance with optimal profit & loss, merchandising, loss control, and inventory management
- Amplified performance and upheld core values to deliver world-class customer and associate experiences
- Approved and executed brand initiatives and strategies, including excellent visual standards, product launches, events, and promotions
- Key Achievements Guided 22 associates to achieved platinum status 2 years in a row, total volume growth from 2.2m to 5m over course of 7 years. Store was store of excellence for district at International Plaza
- Selected and onboarded qualified associates, and built culture of engagement and collaborative learning.
- Coached associates in product specifications, sales incentives and selling techniques, significantly increasing total store results
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Education
High School Diploma -
Thomas Jefferson High School
Tampa, FL05.2001
Skills
- Customer Service Management
- Team Training & Leadership
- Operations Management
- Strategic Planning & Scheduling
- Performance Metrics
- Recruitment & Staffing/Employee Relations
- Data Analysis & Reporting
- Workplace Diversity & Inclusion
- Relationship building
- Conflict resolution
- Motivating teams
- Store Merchandising
Timeline
Showroom Manager
Visual Comfort & Co
02.2024 - Current
Associate Gallery Leader
RH
08.2022 - 02.2024
Store Manager
Victoria’s Secret
10.2005 - 08.2022
High School Diploma -
Thomas Jefferson High School
Similar Profiles
Michele SturtzMichele Sturtz
Sales Leader, Designer, ALA Lighting Associate at Visual Comfort & CoSales Leader, Designer, ALA Lighting Associate at Visual Comfort & Co
Humberto EscamillaHumberto Escamilla
Inventory Control Specialist at Visual Comfort & CoInventory Control Specialist at Visual Comfort & Co
Hannah KubiakHannah Kubiak
Sales Associate at Visual Comfort & CoSales Associate at Visual Comfort & Co