Jacob Holcomb
North Andover,MA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT position.
Technology-inclined with strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions.
Willing to learn new things and expend upon interest or actions that would help me improve being effective in job role.
Seeking and maintain full-time position that offers professional challenges.
Overview
6
6
years of professional experience
Work History
Service Desk Analyst
Global Help Desk
01.2023 - Current
- Diagnosed and troubleshot hardware, software and network issues.
- Engaged in user support interactions via telephone, chat and email platforms.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Worked fast pace with taking calls from users with short time in between.
Night Auditor
Avon Old Farms Hotel
01.2022 - 01.2023
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Generated and printed daily financial reports to track hotel performance.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
Tree Service Groundsman
Sandweiss Tree Service
06.2017 - 11.2019
- Operated shredding and chipping equipment and fed limbs and brush into machines.
- Organized materials, tools, and equipment to supply team members.
Education
Cybersecurity And Networking - Cybersecurity
Capital Community College
Hartford, CT12.2023
Skills
- Documentation
- Issue and Resolution Tracking
- Cisco AnyConnect
- Microsoft Active Directory
- Microsoft 365 Office Programs
- Hardware and Software Repair
- Credential Management
- ServiceNow Ticket Tracking
- Quickly find solutions for users while on phone call
Timeline
Service Desk Analyst
Global Help Desk
01.2023 - Current
Night Auditor
Avon Old Farms Hotel
01.2022 - 01.2023
Tree Service Groundsman
Sandweiss Tree Service
06.2017 - 11.2019
Cybersecurity And Networking - Cybersecurity
Capital Community College
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