Jacob Holmes
Panama City
Summary
A knowledgeable and dedicated customer service professional with extensive experience in the sales industry. Priding myself on being a solid team player with an outgoing, positive demeanor and proven skills with establishing rapport with clients across many industries.
Motivated to maintaining customer satisfaction and strive to contribute the success of the company. Specializing in quality, speed and personability - using those pillars that are often wished to see in sales - combining and utilizing them in modern sales strategies. Along with an articulate, energetic and results-oriented drive and an exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Online Sales / Wholesale Client Relations
Amavida Coffee
Santa Rosa Beach
05.2022 - Current
- Liaise with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Uses consultative sales techniques to understand customer needs and recommend relevant products and services.
- Verifies transactions, product orders and shipping dates and enters information into databases and reports.
- Reaches out to customers after completed sales to suggest additional service or product purchases.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Develops personal working relationships with clients and customers.
- Manages 80+ calls a day with 1/3 of the call volume being cold calls
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized various software and tools to streamline processes and optimize performance.
Sales Associate
Pepper Palace
Panama City Beach
01.2022 - Current
- Answers customer questions about products and services, helps locates merchandise, and promotes key items.
- Greets customers, helps locate merchandise, and suggests suitable options and products - tailored to their needs and requirements.
- Checks pricing, scans items, searches for and applies discounts, and prints receipts to ring up customers.
- Communicates with customers professionally and proactively to provide product information, receive criticisms and offer advice.
- Regularly reviews all promotional materials to verify accuracy of product information.
- During employment, assisted in executing sales strategies that lead to a 27% increase in sales.
Operations Associate /Order Fulfillment Associate
GoPuff
Lynn Haven
02.2020 - 02.2022
- Communicated with internal personnel to provide status updates for both shipping and receiving dates.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Operated pallet jack to move unloaded goods to correct locations in warehouse.
- Conducted regular inventory audits to prevent stock shortages and losses.
- Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
- Followed shipping and receiving procedures for goods and materials.
- Accurately fulfilled orders by following pull-list protocols.
Sales Floor Associate
Leitz Music
Panama City Beach
06.2017 - 12.2019
- Consistently achieved sales goals by successfully upselling and cross-selling products.
- Developed and maintained thorough understanding of products and services offered for expertise in selling to customers.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Located the needs of the customer through casual conversation and found products with matching or similar prerequisites.
- Explained features and differences within vast product lines like Fender, Ibanez, Epiphone, Martin, and more.
Education
Associate of Arts - Theater Design And Stagecraft
Gulf Coast State College
Panama City, FLSkills
- Sales expertise
- Empathetic Customer Service
- Upselling
- Written Communication
- Multi-tasking strength
- Social perceptiveness
- Product and service sales
- Data entry accuracy
- Clerical support
- Customer relationship management
Accomplishments
- Within a year of employment at Pepper Palace, our sales increased by 27%.
- The youngest sales associate in our wholesale client department for Amavida Coffee Roasters.
- Consistently maintained high customer satisfaction ratings.
Software/Tools
Quickbooks
Slack
Discord
Microsoft Teams
Trello
BlueFolder
KissFlow
Zoom
WooCommerce
ShipStation
MyWorks
Routific
Square Checkout
WordPress
Timeline
Online Sales / Wholesale Client Relations
Amavida Coffee
05.2022 - Current
Sales Associate
Pepper Palace
01.2022 - Current
Operations Associate /Order Fulfillment Associate
GoPuff
02.2020 - 02.2022
Sales Floor Associate
Leitz Music
06.2017 - 12.2019
Associate of Arts - Theater Design And Stagecraft
Gulf Coast State College