Jacob Horman
San Diego,CA
Summary
Proven track record in enhancing customer satisfaction and streamlining warehouse operations, as demonstrated at National Air & Energy. Skilled in time management and excellent customer service, I consistently exceeded delivery deadlines and played a key role in training new drivers, significantly improving efficiency and service quality.
Overview
11
11
years of professional experience
Work History
Parts Delivery Driver
National Air & Energy
01.2020 - Current
- Developed strong relationships with suppliers and techs by providing professional and courteous service during deliveries.
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Demonstrated excellent time-management skills by consistently meeting or exceeding delivery deadlines.
- Collaborated with warehouse staff to ensure proper packaging and loading of parts for efficient delivery.
- Increased customer satisfaction by ensuring timely and accurate parts delivery to various locations.
- Assisted in training new Parts Delivery Drivers on company policies, procedures, and safety standards.
HVAC Assistant
THA Heating and Air
03.2014 - 03.2017
- Supported senior technicians in the installation, repair, and maintenance of various HVAC systems.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Collaborated with other professionals, such as electricians and plumbers, to ensure seamless integration of HVAC systems into building structures.
- Conducted regular inspections of installed systems to guarantee optimal performance levels were upheld consistently over time.
- Provided exceptional customer service by effectively communicating with clients throughout all stages of projects.
- Maintained safe work environments by adhering to strict safety protocols and guidelines.
Education
No Degree -
Grossmont College
El Cajon, CASkills
- Excellent customer service
- Punctuality
- Warehouse Operations
- Product delivery
- Inventory counting
- Warehouse support
- Multi-tasking
- Document Management
- Time Management
- Attention to Detail
Timeline
Parts Delivery Driver
National Air & Energy
01.2020 - Current
HVAC Assistant
THA Heating and Air
03.2014 - 03.2017
No Degree -
Grossmont College