Jacob Houk
USA Hockey
Richboro,PA
6
years of professional experience
Dynamic professional with a strong background in customer service and teamwork. Demonstrated success in leading ice hockey teams and mentoring junior referees, fostering a collaborative environment that enhances performance and morale.
Work History
Automotive Electrical Technician
1 Year 5 Months- Executed daily replacement and repair of radio screens on recalled Mitsubishi units across North America.
- Conducted routine inspections and tests on radio devices to ensure compliance with industry standards.
- Diagnosed technical issues in radio systems, applying troubleshooting techniques for quick resolution.
Ice Hockey Referee
5 Years- Maintained composure under pressure while managing high-stakes game environments effectively.
- Mentored junior referees, providing guidance on officiating techniques and decision-making processes.
- Officiated competitive ice hockey games, ensuring adherence to rules and regulations.
- Evaluated player conduct and game situations, making real-time decisions on penalties and infractions.
Ice Hockey Coach
1 Year 7 Months- Cultivated a positive team culture promoting sportsmanship, discipline, and hard work.
- Boosted team morale with consistent communication, encouragement, and constructive feedback during games and practices.
- Developed comprehensive training programs enhancing player skills and teamwork.
- Implemented game strategies that improved overall team performance and competitiveness.
Customer Service Sales Representative
4 Years 11 Months- Assisted customers in identifying suitable auto radio products based on needs and preferences.
- Demonstrated product features and functionalities, leading to informed purchasing decisions by customers.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Skills
Microsoft applications
DOSS Computer system expertise
Teamwork and Leadership
Collaborative skills
Problem solving
Adaptability
Timeline
Automotive Electrical Technician
H & R Auto Radio
05.2025 - CurrentRead More
Ice Hockey Coach
Council Rock South Ice Hockey
09.2024 - 04.2026Read More
Ice Hockey Referee
USA Hockey
10.2021 - CurrentRead More
Customer Service Sales Representative
H & R Auto Radio
06.2020 - 05.2025Read More