Katja Loeffler
Tucson,Arizona
Summary
Achieved significant improvements in customer satisfaction through effective communication and service delivery. Streamlined order processing, resulting in enhanced operational efficiency. Developed leadership skills by managing teams and driving performance in dynamic work settings.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Automotive Electrical Technician
Tucson Auto Services
Tucson, AZ
04.2022 - Current
- Diagnosed and repaired automotive electrical systems to enhance vehicle performance.
- Executed installation and testing of wiring harness components and accessories for various vehicle models.
- Partnered with technicians to diagnose and resolve complex electrical issues efficiently.
- Monitored advancements in automotive technologies and repair techniques to enhance service quality.
- Acquired expertise in fundamental mechanical operations and fault diagnosis within vehicles.
- Organized and managed customer appointment scheduling processes.
- Executed mobile and in-shop automotive repair services to enhance vehicle performance.
Level 1 Cook/Prep
Denny's Diner & Restaurant Company
Tucson, AZ
07.2020 - 01.2022
- Performing as Level One Cook, performing in a lead role of high-volume preparation of all types of single to full-course meals in a fast-paced environment preparing multiple meals simultaneously to be served to individuals, small and large groups of diners to include customized meals to accommodate food allergies upon request.
- Preparation of all foods and ingredients necessary for efficiency for an entire shift of meals preparations.
- Preparation of all supplies for efficient service of all beverages for an entire shift of beverages orders.
- Inventory and stocking of food production cooler.
- Operation of the deep fryer equipment for preparation of several orders simultaneously at proper timing intervals.
- Sanitization of cooking workstations, all cooking equipment, dishware, and kitchen per regulations.
- Compliance with all laws and regulations required for proper safe handling policies and practices
Lead Customer Service Representative/ Cashier
ARIZONA PIZZA COMPANY
Tucson, AZ
03.2017 - 09.2020
- Responsible for all levels of customer contact and customer services by telephone and/or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints and resolutions.
- Evaluated and developed policies and procedures to achieve efficiency and a workplace environment that promoted quality products and services to growing customer base.
- Supervision of employees, operations, and procedures to ensure that appropriate changes were made to improve customer satisfaction and resolve any customers' concerns.
- Marketing and product promotional duties increasing sales of new or additional services or products.
- Maintenance of store cleanliness in compliance with Health and Safety regulations of food handling.
- Evaluation of inventory and ordering anticipated food and supplies; stocking of new inventory items.
- All cashier duties: money handling, customer payments, daily register calculations.
- End-of-day sales totals and register totals balancing; prepare daily sales report and bank deposits.
Administrative Assistant/Caregiver/Housekeeping/Animal care
D AND D SALES
Tucson, AZ
11.2014 - 03.2017
- Operation of a variety of office equipment such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- Answering telephones, client intake and communications; call management, and manage customer messages.
- Maintain and update filing, inventory management, mailing duties, and manage database systems, either manually or using a computer and tracking of customer back-orders for out-of-stock products.
- Prepare and mail sales invoices, bill payments, contracts, policies, sales orders, and/or checks.
- Maintain product inventory of a large variety of manufacturing products (i.e., Inspect, count, weigh, measure, photograph and organize materials.
- Administrative Assistant duties to company owner and CEO who was disabled including running of errands and to aid in any manner as required (i.e., shopping, research, and run errands.).
- Clean and organize the home and on-site business trailer (office) of the company owner/CEO.
- Caretaker duties for the many animals owned by the company owner/CEO (feeding animals, cleaning cages/room).
Food Services/Customer Services/Management
SUBWAY Fast-Food Restaurant
Tucson, AZ
02.2010 - 04.2012
- Serve customers preparing custom-made deli-style sandwiches restaurant that specialize in fast service and inexpensive carry-out food.
- Cashier duties (accept payment from customers and make change as necessary.)
- Clean and organize all eating, service, and kitchen areas daily.
- Communicate with customers regarding orders, comments, and complaints.
- Prepare daily food supply items, cook various foods and beverages, such as sandwiches, salads, soups, pizza, or coffee using proper safety precautions and sanitary measures.
- Select food items from serving or storage areas and place them in dishes, on serving trays, or in takeout bags.
- Prepare and serve cold drinks, or frozen milk drinks and desserts, using drink-dispensing, milkshake, or frozen custard machines.
- Perform management duties and personnel activities such as supervising and training employees.
- Wash dishes, glassware, and silverware after meals.
- Package food, dishes, utensils, tablecloths, and accessories for transportation from catering or food preparation establishments to locations designated by customers.
Education
High School Diploma - undefined
Mountain View High School
Tucson, AZ05-2012
Skills
Computer software literacy
Order Entry skills
Software Troubleshooting
Certified in Recovery Support (Peer Support)
Catering knowledge and experience
ServSafe education
Fluent in all Microsoft Office software applications
Food preparation and cooking experience
Customer Service skills and
Attention to detail
Multitasking
Reliability
Voltmeter operation
Parts ordering
Vehicle inspection
Product knowledge
Certification
- Recovery Support Specialist
- Title 4 basic training
- Food Handlers certification
- In process of ASE certification
Timeline
Automotive Electrical Technician
Tucson Auto Services
04.2022 - Current
Level 1 Cook/Prep
Denny's Diner & Restaurant Company
07.2020 - 01.2022
Lead Customer Service Representative/ Cashier
ARIZONA PIZZA COMPANY
03.2017 - 09.2020
Administrative Assistant/Caregiver/Housekeeping/Animal care
D AND D SALES
11.2014 - 03.2017
Food Services/Customer Services/Management
SUBWAY Fast-Food Restaurant
02.2010 - 04.2012
High School Diploma - undefined
Mountain View High School
Accomplishments
Proud co owner of an automotive shop