Jacob Howard
Mobile,AL
Summary
Dynamic General Manager with a proven track record at Precision Door Service of Baton Rouge, excelling in operations management and strategic planning. Expert in fostering team collaboration and enhancing customer relations, driving significant sales growth while implementing effective training programs. Skilled negotiator with a focus on performance improvement and employee development.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Precision Door Service of Baton Rouge
Baton Rouge, LA
01.2025 - 10.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
Lead Sales Technician
Precision Door Service of New Orleans
New Orleans, LA
01.2022 - 12.2024
- Enhanced company reputation by effectively addressing inquiries from prospective clients about products or services offered by the organization.
- Consistently exceeded individual sales goals while contributing to overall team success.
- Established long-lasting relationships with clients through consistent follow-ups and excellent customer service.
- Managed inventory levels to ensure optimal stock availability for customer needs.
- Trained junior sales technicians, enhancing their product knowledge and sales techniques.
- Implemented effective time management practices, maximizing productivity during peak hours.
- Boosted sales performance by effectively demonstrating product features and benefits to potential customers.
- Assisted in the development of promotional materials, driving increased interest in products and services offered by the company.
- Provided technical support to customers, addressing concerns and resolving issues promptly.
- Acted as a liaison between technical teams and clients, ensuring mutual understanding of project requirements.
- Developed strong rapport with customers, resulting in increased trust and repeat business.
- Optimized sales processes by providing valuable feedback on marketing materials and pricing strategies.
- Contributed to a positive work environment by consistently supporting colleagues'' efforts, sharing ideas, and maintaining open communication channels.
- Collaborated with team members to develop strategies for reaching monthly sales targets.
- Achieved high levels of customer satisfaction through attentive listening skills and tailored product recommendations.
- Assisted customers in troubleshooting product issues and provided timely technical support.
- Utilized creative problem-solving skills to overcome technical challenges in the sales process.
- Gained extensive knowledge of products and services to provide best-in-class sales engineering solutions.
- Delivered technical presentations matching audience level of expertise to explain products and services to customers.
- Organized product demonstrations and trial installations of equipment to promote products.
- Created product training plans centered on customer success and satisfaction.
- Helped team implement successful sales strategies for complex engineering projects.
Lead Trainer
Precision Door Service of New Orleans
New Orleans, LA
01.2020 - 12.2021
- Increased employee retention rates by providing ongoing support and mentorship to new hires during their onboarding process.
- Managed a team of trainers, effectively delegating tasks and monitoring performance to maintain high-quality training delivery.
- Championed a shift towards blended learning approaches that combined face-to-face instruction with digital tools for an enhanced learning experience.
- Promoted a culture of continuous learning within the organization by regularly sharing industry trends and best practices among colleagues.
- Facilitated learning through classroom instruction, on-the-job coaching and virtual training for Number employees.
- Implemented robust tracking systems to monitor employee progress throughout various stages of their training journey.
- Teamed with Number managers to brainstorm ways to enhance and improve training effectiveness.
- Improved employee skill sets by developing comprehensive training programs tailored to individual needs.
- Evaluated trainee progress through assessments and feedback surveys, refining course content as needed for maximum effectiveness.
- Created training schedules for trainees and presented weekly training programs.
- Developed and delivered up-to-date training information to enhance employee performance, boosting employee efficiency Number%.
- Consistently updated training materials to reflect the latest industry standards, ensuring that employees stayed current in their respective fields.
- Mentored junior trainers in effective teaching methodologies, contributing to their professional development and growth within the organization.
- Boosted trainee engagement with interactive training sessions that included role-plays, simulations, and group activities.
- Enhanced overall team performance by conducting regular workshops and seminars on relevant industry topics.
- Spearheaded the creation of a company-wide knowledge-sharing platform, fostering cross-departmental communication and collaboration.
- Motivated Number trainees and associates by demonstrating positive attitude to improve productivity.
- Optimized training schedules to suit the availability of employees, ensuring minimal disruption to daily operations.
- Maintained files and documents by preparing Excel spreadsheets to track and maintain relevant training data.
- Designed customized e-learning modules catering to diverse learning styles, enabling employees to learn at their own pace in a user-friendly environment.
- Translated job requirements into training to groom Number employees for next step in career path.
- Established consistent evaluation metrics across all courses, allowing for more accurate measurement of program effectiveness.
- Monitored training effectiveness through observation and metrics analysis.
- Collaborated with department heads to identify skill gaps and develop targeted training initiatives accordingly.
- Arranged meeting spaces and supporting materials for each class.
- Oversaw day-to-day functions of training department.
- Evaluated training needs to improve training quality.
- Provided in-house training to new employees concerning maintenance of standardized training approaches.
- Recruited, trained and mentored new instructors.
- Hired, trained and oriented Number new instructors for long-term success.
- Recruited, interviewed and onboarded Number new instructors, boosting corporate success.
- Provided virtual training and online presentations.
Lead Installer
Precision Door Service of Mobile
Mobile, AL
12.2017 - 12.2019
- Improved customer satisfaction by providing efficient and accurate installations.
- Reduced installation errors, implementing thorough quality control measures.
- Mentored junior installers, fostering a positive learning environment for skill development.
- Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
- Resolved technical issues efficiently, utilizing extensive knowledge of product specifications and performance capabilities.
- Provided on-site supervision, ensuring proper adherence to safety regulations and protocols.
- Exceeded company targets consistently by completing high-quality installations ahead of deadlines.
- Conducted post-installation inspections, guaranteeing customer satisfaction and addressing any concerns promptly.
- Collaborated with sales teams to provide accurate estimates and timelines for potential clients.
- Streamlined installation processes for increased productivity and faster project completion.
- Loaded and unloaded building materials used for construction.
- Participated in industry training programs, staying updated on the latest technologies and best practices in the field of installations.
- Managed inventory effectively, maintaining adequate stock levels for ongoing projects while minimizing overstock costs.
- Enhanced team collaboration with effective communication of project goals and requirements.
- Maintained detailed records of completed installations, ensuring seamless handover to service departments for ongoing maintenance support.
- Assisted in developing new procedures for more efficient installations based on emerging trends in the industry.
- Developed customized installation plans to cater to individual client needs and preferences.
- Laid out materials and system components to prepare for installation.
- Installed complete systems at new residential and business construction sites.
- Calculated materials and time needed for each job.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Used appropriate PPE to reduce risks when working with electrical and communications systems.
- Operated tools, equipment, and machinery according to safety standards.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
Education
Mary G. Montgomery High School
Semmes, AL05.2017
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Customer relations
- Training and development
- Relationship building
- Inventory control
- Customer relationship management
- Goal setting
- Employee scheduling
- Motivation
- Labor cost controls
- Customer retention
- Deadline oriented
- Strategic planning
- Performance improvement
- Consistently meet goals
- Exceptional interpersonal communication
- Performance evaluations
- Workflow planning
- Recruitment
- Project planning
- Cost analysis and savings
- Sales expertise
- Sales analysis
- Advertising and marketing
- Vendor sourcing
- Sales team development
- Loss prevention
- Contract negotiations
- Branding
- Skilled negotiator
Accomplishments
I single-handedly transformed the lowest-performing market at Precision Door New Orleans by implementing effective sales strategies and leadership practices. Through retraining and rebuilding the entire team, I elevated the location into a thriving, multimillion-dollar business. My performance led to a promotion to General Manager of another underperforming location in Baton Rouge, where I have already exceeded expectations. By hiring additional staff, introducing new sales opportunities, and expanding the client base, I successfully increased year-over-year production by 34.53%.
Certification
OSHA 30
IDEA Certified
Forklift Certified
MEWPs Certified Groups A/B Types :1,2,3
Timeline
General Manager
Precision Door Service of Baton Rouge
01.2025 - 10.2025
Lead Sales Technician
Precision Door Service of New Orleans
01.2022 - 12.2024
Lead Trainer
Precision Door Service of New Orleans
01.2020 - 12.2021
Lead Installer
Precision Door Service of Mobile
12.2017 - 12.2019
Mary G. Montgomery High School