Jacob Howell
Perry,IA
Summary
Adept at fostering customer loyalty and exceeding sales targets, I leveraged my strong work ethic and excellent communication skills at Lithia Volkswagen Of Des Moines. My expertise in vehicle assessment and customer consulting significantly enhanced service delivery, achieving high customer satisfaction and repeat business.
Overview
9
9
years of professional experience
Work History
Service Advisor
Lithia Volkswagen Of Des Moines
10.2022 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
Meat Cutter
Costco
04.2020 - 10.2022
- Cut meats to customer specifications and answered questions about specialty products.
- Followed all food safety regulations to maintain a safe work environment for both employees and customers.
- Maintained a clean and organized workspace for maximum productivity and safety.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
- Adhere to safety and cleanliness standards and maintained equipment.
- Enhanced meat product quality by implementing proper cutting techniques and adhering to sanitation standards.
- Assisted customers with selecting the best cuts of meat for their desired recipes, resulting in satisfied clients.
- Exhibited excellent communication skills when addressing customer inquiries or concerns promptly, resulting in repeat business.
- Collaborated with team members to keep the department fully stocked and visually appealing for increased sales.
- Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
Carpenter Foreman
Extreme Carpentry
05.2016 - 04.2020
- Mentored junior carpenters to develop their skills, ensuring a well-trained workforce for future projects.
- Increased project efficiency by delegating tasks and supervising a team of carpenters.
- Ensured compliance with building codes by thoroughly reviewing design plans before commencing construction tasks.
- Reduced material waste by implementing accurate measurements, cutting techniques, and proper storage practices.
- Established a positive working environment fostering teamwork and open communication among crew members.
- Enhanced client satisfaction with high-quality craftsmanship in custom carpentry work.
- Managed subcontractors effectively to ensure timely delivery of materials and services without compromising quality.
- Maintained organized records of blueprints, plans, and specifications for easy access during the construction process.
- Contributed to the company''s reputation for excellence through consistent high-quality workmanship on all assigned projects.
- Completed projects on-time and within budget through effective resource allocation and scheduling.
- Coordinated movement of materials and equipment to job sites, verifying supply readiness prior to project start.
Education
High School Diploma - General Studies
Southeast Polk High School
Pleasant Hill, IA05.2016
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Attention to detail
- Excellent communication
- Team player mentality
- Complaint resolution
- Goal-oriented mindset
- Performance goals
- Client rapport
- Data processing
- Quality control
- Mechanical aptitude
- CRM software
- Customer consulting
- Relationship building
- Customer relations
- Work prioritization
Timeline
Service Advisor
Lithia Volkswagen Of Des Moines
10.2022 - Current
Meat Cutter
Costco
04.2020 - 10.2022
Carpenter Foreman
Extreme Carpentry
05.2016 - 04.2020
High School Diploma - General Studies
Southeast Polk High School
Similar Profiles
Samuel "David" WolpeSamuel "David" Wolpe
General Manager at Lithia Volkswagen of RenoGeneral Manager at Lithia Volkswagen of Reno
William PerezWilliam Perez
Police Officer at Des Moines Police Dept.Police Officer at Des Moines Police Dept.
Evalisi TaufatoutaiEvalisi Taufatoutai
Activity Assistant Coordinator at Wesley Des MoinesActivity Assistant Coordinator at Wesley Des Moines