Jacob Hwang
Woodside,NY
Summary
Dynamic leader with a proven track record at SUNY Cortland Stadium Complex, enhancing team productivity and implementing safety protocols. Skilled in operations management and interpersonal communication, I excel in strategic planning and staff mentoring. Achieved significant improvements in workflow efficiency and team collaboration, driving organizational success.
Overview
2
2
years of professional experience
Work History
Stadium Supervisor
SUNY Cortland Stadium Complex
Cortland, NY
09.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Restaurant Manager
Rokstar Chicken
New York, NY
12.2022 - 12.2023
- This is a family owned restaurant that has taken off back home, and in its early stages, I helped in various ways.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Sales Promoter
Modaro Talent Group
New York, NY
05.2022 - 10.2022
- Worked with various companies such as Samsung, Apple TV, the NYC Marathon, and other big brands.
- Boosted sales performance through effective communication of promotional offers and persuasive selling techniques.
- Engaged consumers in stores, on sidewalks and at outdoor events to encourage product sampling.
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
- Organized special events and in-store promotions to engage customers and drive sales growth.
Education
Bachelor Of Science - Sport Management & Business Economics
SUNY, Cortland
Cortland, NYHigh School Diploma -
Aviation High School
Long Island City, NY06.2023
Skills
- Training and mentoring
- Staff Management
- Strategic Planning
- Operations Management
- Teamwork and Collaboration
- Attention to Detail
Accomplishments
- The Honorable Theodore McKee ’69 EOP Scholarship Honoring Professor John Gwaltney scholarship recipient.
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Timeline
Stadium Supervisor
SUNY Cortland Stadium Complex
09.2023 - Current
Restaurant Manager
Rokstar Chicken
12.2022 - 12.2023
Sales Promoter
Modaro Talent Group
05.2022 - 10.2022
Bachelor Of Science - Sport Management & Business Economics
SUNY, Cortland
High School Diploma -
Aviation High School