Jacob Ings
Bend,OR
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
13
13
years of professional experience
Work History
Patient Access Admitting Representative
Mosaic Community Health
07.2021 - Current
- Strong focus on good customer service delivery
- Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies
- Explain policies, procedures, or services to patients using medical or administrative knowledge
- Supervised and trained new co-workers on proper methods and procedures in the Call Center
- Helped those in need with HPE/OHP approval and direction, respectively
Patient Access Admitting Representative
St Charles Health Medical Center
05.2018 - 03.2019
- Explain policies, procedures, or services to patients using medical or administrative knowledge
- Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies
- Analyze patients' abilities to pay to determine charges on a sliding scale
- Admitted and verified patients coming into the ER as well as registered them
- Completed accurate data entry in a fast-paced environment
- Assigned Medical Record Index and Patient Account numbers
- Supervised and trained new co-workers on proper methods and procedures in the ER
- Helped those in need with HPE/OHP approval and direction respectively
Ophthalmic Scribe
Delta Medical Eye Group
02.2016 - 08.2016
- Charting expertise
- Understands medical procedure
- Complete and accurate documentation of patient and doctor interaction/exam findings
- Assisted in setup and prepping for minor and laser treatments
Education
Bachelors - Biology
Grand Canyon University
Phoenix, AR08.2014
MBA - Health Care Administration
Western Governors University
Salt Lake City, UT10-2025
Skills
- Research and analysis expertise
- Microsoft Office Suite
- Teamwork and collaboration
- Verbal and written communication
- HIPAA compliance
- Team leadership
- Customer service
- Time management
- Decision-making
- Task delegation
Accomplishments
- Spearheaded planning and execution of organization-wide events, including Customer Service Week, holiday potlucks, and virtual/in-person games, strengthening team morale and engagement across departments. Collaborated with leadership and vendors to manage budgets, coordinate logistics, and ensure inclusive participation.
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit SharingQuote
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky
Interests
Media
Puzzles
History
Gym
Timeline
Patient Access Admitting Representative
Mosaic Community Health
07.2021 - Current
Patient Access Admitting Representative
St Charles Health Medical Center
05.2018 - 03.2019
Ophthalmic Scribe
Delta Medical Eye Group
02.2016 - 08.2016
Bachelors - Biology
Grand Canyon University
MBA - Health Care Administration
Western Governors University
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